ServiceNow Implementation Contractor

Job Title: ServiceNow Implementation Contractor
Location: Woonsocket, RI
Duration: 5 Months
Pay Range: $25 - $30.69 per hour on W2

Position Overview
The ServiceNow Implementation Contractor will support a large-scale ServiceNow rollout from planning through go-live and hyper care. This role combines User Acceptance Testing (UAT), training development and delivery, implementation coordination, documentation management, and basic ServiceNow administration functions.
Candidates should possess strong communication skills, excellent attention to detail, and prior experience supporting enterprise system implementations.

Top Skills:
1. ServiceNow Administration / Configuration Experience

• Minimum 2+ years of ServiceNow administration or implementation support experience
• User and group management experience
• Form validation experience
• Workflow testing experience
• Service catalog management and testing experience
• Experience supporting system implementations from testing through production deployment

2. User Acceptance Testing (UAT)

• End-to-end UAT lifecycle experience
• Experience creating and executing test scripts
• Defect tracking and issue management experience
• Retesting and validation of resolved defects
• Experience coordinating testing activities with business stakeholders

3. Training & Change Enablement

• Experience developing user guides and job aids
• Knowledge transfer and end-user support experience
• Experience delivering virtual and/or instructor-led training
• Ability to communicate technical processes to non-technical audiences
• Experience supporting adoption and go-live readiness activities

Preferred Experience

• HR Operations or HR Systems experience
• Healthcare industry experience
• ServiceNow implementation project experience
• Go-live and hyper care support experience
• Experience working with cross-functional business and technical teams
• This role is heavily focused on implementation execution, testing, training, and go-live support rather than long-term ServiceNow platform administration.