BusinessOperations - Mail Production Specialist - 120019

Position Purpose: To distribute incoming and outgoing correspondence

Education/Experience: High school diploma or equivalent. 3 months - 1 year of production related experience preferred.

" Open, sort and prepare incoming correspondence
" Scan incoming correspondence
" Record specified incoming documents
" Appropriately file imaged claims, appeals, adjustments and inferior quality imaged claims
" Generate and mail correspondence related to submission errors
" Able to lift totes weighing 35-40 pounds
" Mandatory overtime is required

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

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Position Purpose: To distribute incoming and outgoing correspondence

Education/Experience: High school diploma or equivalent. 3 months - 1 year of production related experience preferred.

" Open, sort and prepare incoming correspondence
" Scan incoming correspondence
" Record specified incoming documents
" Appropriately file imaged claims, appeals, adjustments and inferior quality imaged claims
" Generate and mail correspondence related to submission errors
" Able to lift totes weighing 35-40 pounds
" Mandatory overtime is required
Story Behind the Need Business Group & Key Projects

• Health plan or business unit
• Team culture
• Surrounding team & key projects
• Purpose of this team
• Reason for the request
• Motivators for this need
• Any additional upcoming hiring needs?

Mailroom process Claims mails for enterprise departments
Production based environment
Hiring temps to have a flexible work force to meet the ever-changing staffing needs.
Typical Day in the Role

• Daily schedule & OT expectations
• Typical task breakdown and rhythm
• Interaction level with team
• Work environment description

" Meet established department production and quality standards
" Assist team members in other areas (in-office or remote) to align with business needs
" Open, sort and prepare incoming documents
" Image incoming paper documents
" Maintain appropriate records, files and processing documentation
" Assist team members in other areas to align with business needs Compelling Story & Candidate Value Proposition

• What makes this role interesting?
• Points about team culture
• Competitive market comparison
• Unique selling points
• Value added or experience gained

" What makes this role interesting?
The mail sorting role is dynamic and engaging due to its fast-paced environment and the crucial part it plays in the logistics and delivery process. It offers the satisfaction of seeing tangible results daily and being a key part of ensuring communication and packages reach people efficiently. The physical and task-oriented nature of the job also makes it ideal for someone who enjoys staying active and organized.

" Points about team culture:
The team culture in a mail sorting environment is often collaborative, supportive, and driven by a shared goal of accuracy and efficiency. There is a strong sense of camaraderie, as team members often rely on each other to meet deadlines and maintain high standards. Many teams foster a respectful, inclusive environment where everyone's contribution is valued.

" Competitive market comparison:
Compared to similar entry-level roles in retail or warehousing, mail sorting tends offer less customer interaction (for those who prefer a behind-the-scenes role).

" Unique selling points:

Opportunity to work in a secure and well-established industry

" Value added or experience gained:
This role builds valuable skills in time management, organization, attention to detail, and teamwork. It also offers hands-on experience in logistics and supply chain operations an area that continues to grow across many industries. Candidate Requirements Education/Certification High School diploma Preferred: 3 months - 1 year of production related experience Licensure N/A Preferred:

• Years of experience required
• Disqualifiers
• Best vs. average
• Performance indicators

Must haves: Attention to Detail

Nice to haves: Previous Production experience

Disqualifiers:

Performance indicators: manual processing speed and accuracy

• Top 3 must-have hard skills
• Level of experience with each
• Stack-ranked by importance
• Candidate Review & Selection

1 2 3 Candidate Review & Selection

• Shortlisting process
• Second touchpoint for feedback
• Interview Information
• Onboard Process and Expectations

Projected HM Candidate Review Date: ASAP Number and Type of Interviews: 1 via MS Teams Extra Interview Prep for Candidate: Required Testing or Assessment (by Vendor): Manager Communication Preferences & Next Steps

• Background Check Requirements (List DFPS or other specialty checks here)

Meet the Centene Background check requirements

• Do you have any upcoming PTO?

Any of the Supervisors below can conduct interviews or answer questions

• Colleagues to cc/delegate

Kourtney Munger, Jacob P. Lewis, Andrea Pettus