Front Desk Receptionist

The Front Desk Representative is responsible for providing a welcoming and professional experience for customers while supporting the day to day administrative and financial functions of the shop. This position serves as a main point of contact for customers and helps ensure payments, invoices, deposits, and communications are handled accurately and efficiently.

Responsibilities

Customer Service

• Greet and assist customers as they enter the shop
• Provide a friendly and professional customer experience
• Direct customers to the appropriate estimator, manager, or team member
• Assist customers with general questions regarding their vehicle or repair process

Phones

• Answer incoming phone calls promptly and professionally
• Route calls and messages to the appropriate team member
• Assist customers with basic questions and appointment inquiries
• Take accurate messages when necessary

Customer Payments

• Collect customer payments at vehicle pickup or as required
• Process credit card, check, cash, and other approved payment methods
• Provide customers with receipts and payment documentation
• Verify that required payments have been collected before vehicle release

Posting Invoices

• Post vendor and parts invoices accurately into the appropriate system
• Verify invoice amounts and supporting documentation
• Ensure invoices are assigned to the correct repair order, vendor, or account
• Identify and communicate invoice discrepancies when necessary

Deposits

• Prepare and record daily deposits
• Verify cash and check totals before deposits are completed
• Maintain accurate documentation for all deposits
• Ensure payments received match the appropriate records in the system

General Expectations

The Front Desk Representative should be organized, dependable, professional, and comfortable working with customers, vendors, and other team members. Attention to detail is important, particularly when handling invoices, customer payments, and deposits. The position requires the ability to manage multiple responsibilities while maintaining an organized and welcoming front office.

Work Location: In person

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• Available to work: weekdays