Customer Service Representative-Direct Hire Opportunity

Bradley Professional is currently seeking a Customer Service Representative for their client, a furniture distributor located in High Point, NC.

This is a Direct Hire/Permanent Opportunity.

Key Responsibilities

· Anticipate customer needs and provide recommendations, updates, and solutions without requiring prompting

· Identify process improvement opportunities and actively contribute ideas to enhance customer satisfaction and operational efficiency

· Coordinate issue resolution with sales, management, warehouse and service teams

· Manage customer accounts, quotes, and orders

· Monitor lead times and order status

· Coordinate issue resolution with sales, management, warehouse and service teams

· Establish and support customer relationships and account growth

Qualifications

· Bachelor’s degree and/or 3+ years of customer service experience preferred

· Excellent communication, interpersonal, and organizational skills

· Strong computer proficiency with exceptional attention to detail

· Proactive, self-motivated professional with a strong customer-focused approach and commitment to problem-solving

· Proficiency in Microsoft Word and Excel preferred