Customer Service Representative
| Verified Pay check_circle | Provided by the employer$17 - $18 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Middle River, MD 21220 Middle River, Maryland open_in_new |
Compare Pay
Verified Pay check_circleProvided by the employer$12.57
$13.5
$17.50
About this job
Job Description
Job Title: Customer Service Representative
Location: Middle River, MD
Zip code: 21220
(Key Words: Customer Service, Customer service representative, CSR, Customer Support OR Call Center OR Customer Support OR Receptionist OR Answer call OR Inbound call OR outbound call OR Administrative Assistant OR Front desk Receptionist OR Front desk Coordinator)
Responsibilities:
Assists customers with the account opening process.
Receives incoming email requests regarding services.
Responds to escalated inquiries that require judgment in resolving issues or in making recommendations.
Accurately explains the terms/conditions and policies/procedures relating to the account.
Processes account payments.
Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.
Performs account maintenance, including account changes, adjustments, and statement requests.
Other duties as assigned.
Qualifications:
Customer Service: minimum 1 year experience
Data entry: minimum 1 year experience preferred.
Microsoft Office: 1 year experience (must be comfortable navigating computer systems).
Must be detail oriented and proficient with computers.
Must be able to type minimum 30 wpm
The company specializes in natural gas processing, transportation, storage, and exports, while also providing reliable natural gas distribution to residential, commercial, and industrial customers across the United States. They are committed to delivering safe, affordable, and reliable energy while supporting economic growth and evolving energy needs.
Your Privacy Choices