Customer Service Representative

Tri-Starr Talent is seeking a reliable and customer-focused Customer Service Representative to support customers in a fast-paced call center environment. The ideal candidate will handle inbound and/or outbound calls, resolve customer inquiries, and provide accurate information while delivering a positive customer experience.

Schedule: Monday-Friday hours between 8am-9pm and rotating Saturday

Pay: $17+ hour DOE

Key Responsibilities

• Handle a high volume of inbound and/or outbound customer calls professionally and efficiently
• Resolve customer inquiries related to accounts, billing, services, or products
• Document customer interactions accurately in CRM and call management systems
• Follow established scripts, procedures, and compliance guidelines
• Escalate complex issues to appropriate teams when necessary
• Meet or exceed performance metrics, including call handling time, quality, and customer satisfaction
• Maintain professionalism, empathy, and clear communication during all customer interactions

Qualifications

• High school diploma or equivalent required
• 1+ year of customer service experience required (call center experience preferred)
• Strong verbal communication and active listening skills
• Basic computer proficiency and ability to navigate multiple systems
• Ability to multitask and work effectively in a fast-paced environment
• Dependable attendance and strong time-management skills

Tri-Starr Talent has been a trusted leader in San Antonio’s staffing and professional recruiting community for more than 30 years, helping connect talented professionals with respected employers across a wide range of industries. With deep local relationships, extensive recruiting experience, and a strong understanding of the San Antonio market, our team is committed to helping job seekers navigate their search with greater clarity and access to meaningful opportunities.

Tri-Starr Talent is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.