Customer Service Representative (hybrid)

DESCRIPTION:

Immediate start for Call Center Representatives to join our team! CSRs will be responsible for helping customers by providing product and service information and resolving technical issues. This is a full time position, Monday through Friday, with possible overtime available. The essential position is onsite in Hunt Valley and will transition to REMOTE after completing a brief on-site training.

RESPONSIBILITIES:

• Receive and process inbound phone calls
• Handle customer inquiries and complaints over the phone
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

REQUIREMENTS:

• Previous experience in call centers, customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills