Inside Parts Sales- Technical Coordinator - Now Hiring

About AIDA-America

Since opening our doors in 1997, AIDA-America has established itself as a leader in metal stamping press manufacturing and advanced forming technology. Our 180,000+ square-foot facility is home to the expertise and capabilities required to design, build, and deliver servo and mechanical presses ranging from 30 to 4,000 metric tons.

WHY JOIN AIDA-AMERICA?

We believe our associates are essential to our success. We offer a supportive work environment, competitive benefits, and the opportunity to contribute to advanced manufacturing technology.

Our benefits and workplace advantages include:

• Benefits Start Day One – Eligible associates can access benefits beginning on their first day of employment.
• Company-Paid Life Insurance – Life insurance coverage provided by the company.
• Generous Paid Time Off – Enjoy generous PTO and holiday time off to support work-life balance.
• Climate-Controlled Manufacturing Facility – Work in a climate-controlled shop environment.
• Meaningful Leadership Opportunities – Influence business strategy, operational performance, and organizational growth.
• A Culture of Continuous Improvement – Help advance manufacturing processes, product quality, and operational efficiency.

JOB FUNCTIONS:

Provide technical support to the Parts Department while providing solutions to technical issues which may arise within the group

Assist with receiving and responding promptly to customer requests and resolve customer issues in a timely manner. Assure all customer concerns, issues, questions, are resolved daily

Use and understand the AE drawing network system to provide assembly, sub assembly, and component drawings when required

Use the business information system to issue customer quotes, process orders, and prepare pick-pack slips

Provide technical support on component drawings and material specifications as required

Aid in the quotation process for parts or technical orders as required

Participate with call center rotation (typically every third week). Includes weekend coverage

Process all incoming customer Purchase Orders. Assure orders are processed and turned into Purchasing daily if necessary

Assist with spare part Purchasing quotations from suppliers as needed

Source parts / find new suppliers

Act as liaison between QA and suppliers

Participating in supplier certification process

Work with engineering and supplier to ensure all changes are implemented and understood

Expense reports, time sheets and work orders must be submitted per department policy and in accordance with the Associate Handbook

All associates shall:

• Know the AAC Corporate, Associate and Customer Vision and the AAC Quality Policy and conduct daily work in a manner that supports achievement of such.
• Perform daily work in compliance with AAC’s objective to continuously improve AAC’s QMS. In order to do this associates must a) understand the definition of “good quality” as it pertains to their work, b) notify supervisor of poor incoming quality issues from upstream suppliers which can take the form of materials, information or processes, c) notify supervisor of poor intra-departmental quality issues which can take the form of material, information or processes, and d) work in a constructive manner to satisfy downstream customers and upstream suppliers to solve problems.
• Understand and work to support achievement of corporate and departmental objectives.
• Work with supervisors to establish and meet individual training and development goals.
• Know and abide by all company policies.
• Act in a professional and ethical manner.

All of the above functions are essential for the position. Reasonable accommodations for disabilities (as defined in the Americans with Disabilities Act) will be made. All qualification/requirements listed indicate the minimum levels of knowledge, skills, experience and/or abilities deemed necessary to perform effectively. Quality is a critical factor of job performance. This position description is not to be construed as an exhaustive statement of accountabilities, duties, responsibilities of requirements. Any individual may be required to perform any other job-related activities or functions requested by his/her manager, subject to reasonable accommodation.