Logistics Customer Service Coordinator Purchase Order Processing

Location: Houston, TX 77066
Pay: $21.00 per hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Position: Full-time, on-site

Connect Staffing Solutions is hiring an experienced Logistics Customer Service Coordinator for a logistics and warehousing company in North Houston.

Applicants must have hands-on experience entering customer orders, coordinating inbound and outbound shipments, and communicating directly with customers in a logistics, warehousing, freight forwarding, or distribution office.

This position manages customer orders from receipt through shipment completion. General customer service, call center, receptionist, delivery driving, or warehouse picking/packing experience alone does not meet the requirements.

What You Will Do

• Receive customer purchase orders and accurately enter inbound and outbound orders into the company’s system.

• Verify order details, quantities, shipping instructions, and customer requirements before releasing orders.

• Coordinate with warehouse, shipping, and receiving teams to ensure orders are processed and shipped on time.

• Monitor open orders and follow up on pending shipments.

• Communicate directly with customers by email and phone regarding order status, shipment updates, delays, and discrepancies.

• Review purchase orders, packing lists, bills of lading, and shipment confirmations for accuracy.

• Investigate shortages, overages, incorrect orders, and other shipment issues.

• Update customer, inventory, order, and shipment records.

• Meet established order accuracy, response-time, and processing standards.

Required Experience

• At least 2 years of office-based customer service or order coordination experience within logistics, warehousing, freight forwarding, or distribution.

• Direct experience entering and processing customer purchase orders or sales orders for physical products.

• Experience coordinating inbound and outbound shipments with warehouse or transportation teams.

• Daily customer communication by email and phone regarding orders and shipments.

• Hands-on use of an ERP, WMS, or order management system to enter orders, update shipment information, or monitor fulfillment.

• Working knowledge of Microsoft Outlook and Excel.

• Strong written and verbal English communication skills.

• Ability to manage multiple orders, maintain accurate records, and meet deadlines.

• Availability to work on-site in Houston 77066, Monday–Friday, 8:00 AM–5:00 PM.

Relevant Job Titles

Logistics Customer Service Representative, Warehouse Customer Service Representative, Customer Service Coordinator, Order Processing Specialist, Shipping Coordinator, or Distribution Customer Service Representative.

How to Apply

Submit an updated resume that clearly identifies:

• The employer where you processed customer orders.

• The ERP, WMS, or order management systems you used.

• Your responsibilities for customer communication and shipment coordination.

Please complete all screening questions with specific examples from your work experience.

Connect Staffing Solutions, LLC