Supply Chain Customer Service Associate

JOB DESCRIPTION:

The Supply Chain Customer Service Associate plays a critical role in handling and triaging incoming inquiries from both internal and external Supply Chain stakeholders to ensure that questions are answered and/or that inquiries are referred to the right personnel/department. This includes providing guidance on new item requests, contract needs, requisitions, purchased orders and deliveries. This role ensures high levels of service are maintained for all Supply Chain customers and collaborates with departmental leadership to develop comprehensive knowledge articles and guides.

REQUIRED SKILLS AND EXPERIENCE:

• Bachelor’s degree required; open to recent graduates with customer service experience, including retail, hospitality, or other service-based environments.

• Great communication skills and ability to work in a fast-paced environment.

• High School Diploma/GED and 2 years in customer service-related roles

• Technical Competencies: o Proficiency in customer service ticketing tools and software o Strong problem-solving abilities and a proactive approach to addressing customer issues o Excellent communication and interpersonal skills to engage effectively with customers. o High attention to detail and accuracy in maintaining customer service materials