Member Services Representative - Bilingual Tagalog {178071}

Member Services Representative - Bilingual Tagalog

Pay: $28.61/hour (W2)
Location: Alameda, CA (On-site)
Schedule: Monday–Friday, 8:00 AM–5:00 PM (40 hours/week)
Type: Temporary
Interview: Virtual interview (likely 1 round)

What you’ll do

• Serve as the first point of contact for members and providers for routine and complex inquiries
• Handle a high volume of inbound/outbound calls and respond via email, fax, letters, chat, and phone
• Identify needs, research issues across systems, and provide accurate solutions or next steps
• Document all interactions accurately in the CRM/electronic database
• Coordinate with internal teams (Claims, Enrollment, IT, Pharmacy, Authorizations, etc.) to resolve member issues
• Help members understand plan benefits, eligibility, authorizations, and managed care services
• De-escalate dissatisfied-customer situations with professionalism and empathy

Required qualifications

• Bilingual: Tagalog/English (bilingual proficiency exam required; must score 90%+)
• High school diploma/GED
• 1+ year of direct customer service experience (call center and/or managed care experience a plus)
• Strong communication, active listening, documentation, and computer skills

How to apply

Contact Austin Faris at 5867107941