Customer Support Representative

Job Description: Customer Support Representative

Location: Los Angeles, CA 90014
Duration: 12 Months
Pay Rate: $18.70/hour (W2)
Schedule: Monday–Saturday
Shift: 6:30 AM–6:30 PM

Job Summary

We are seeking a customer-focused Customer Support Representative to handle customer inquiries related to supply orders, shipment tracking, and service requests. The ideal candidate will provide professional inbound telephone support, process customer requests, resolve complaints, and maintain accurate records in a call center environment.

Key Responsibilities

• Handle inbound customer calls and respond to inquiries regarding supply orders and requests.
• Process customer complaints, supply requests, and service inquiries.
• Track shipments and orders and provide customers with timely updates.
• Respond to customer requests and follow up to ensure resolution.
• Enter and maintain accurate customer and order information in the system.
• Prepare monthly reports and maintain records of customer activities.
• Develop action plans to address customer concerns and improve service.
• Coordinate with internal teams to resolve order and delivery issues.
• Provide professional and timely customer service through telephone and other communication channels.

Required Skills

• Strong verbal and written communication skills.
• Customer service or call center experience preferred.
• Basic computer skills and accurate data entry.
• Ability to manage customer inquiries and resolve issues effectively.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Good problem-solving and follow-up skills.