Customer Service Representative
| Verified Pay check_circle | Provided by the employer$15 - $20 per hour |
|---|---|
| Hours | Full-time |
| Location | Mount Pleasant, Michigan |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays about average compared to similar jobs in your area.
$13.3
$17.50
$28.57
About this job
Job Description
Job Description
We’re looking for a friendly, motivated Customer Service Representative to join our growing team! In this role, you’ll be the first point of contact for our customers, helping to ensure they receive exceptional service and timely solutions while supporting daily office operations. Currently hiring for a full-time or part-time Customer Service Representative/Dispatcher position.
What You’ll Do:
- Answer inbound customer calls professionally and courteously
- Follow company call scripts and procedures to gather customer information and schedule service appointments accurately
- Respond to customer inquiries via phone, email, and other communication channels
- Schedule and coordinate appointments while ensuring all customer information is entered correctly
- Dispatch technicians to service calls and adjust schedules throughout the day to maximize efficiency and customer satisfaction
- Perform estimate follow-up calls and communications to help customers move forward with recommended services
- Prepare, mail, and distribute invoices, estimates, and other customer documents
- Scan, upload, and organize paperwork and digital records to maintain accurate files and documentation
- Troubleshoot and resolve customer concerns in a timely and professional manner
- Maintain detailed and accurate customer records within company software systems
- Stay up to date on company services, procedures, and product knowledge to provide the best customer support possible
- Assist with general office and administrative tasks as needed
- Contribute to a positive customer experience and help build lasting customer relationships
What We’re Looking For:
- Prior experience in customer service, call handling, scheduling, sales, or a related field preferred but not required
- Strong verbal and written communication skills
- Comfortable answering phones and speaking with customers throughout the day
- Strong organizational skills and attention to detail
- Ability to multitask, prioritize tasks, and stay organized in a fast-paced office environment
- Basic computer and office software skills
- A positive, professional, and team-oriented attitude
- Problem-solving skills and the ability to build rapport with customers
Why You’ll Love Working With Us:
- Supportive team environment with opportunities to grow
- A chance to make a real impact by helping customers every day
- Fast-paced and engaging work environment
- Opportunity to develop valuable customer service and administrative experience
Nearby locations
Nearby Job Titles
Fast Food Preparation Worker Jobs Driver Jobs Radiologic Technologist Jobs Truck Driver Jobs Services Sales Representative JobsNearby Locations
Mount Pleasant, MI Jobs Alma, MI Jobs Clare, MI Jobs Breckenridge, MI Jobs Michigan JobsNearby Companies
DoorDash Jobs U.S. Navy Jobs Adzuna Jobs Care.com Jobs HMG Careers JobsNearby Categories
Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1312696356 Posted: 2026-11-04 Job Title: Customer Service Representative
Your Privacy Choices