Program Manager III

Title: Program Manager III
Duration: 2+ Months
Location: Remote- US, open to onsite Menlo Park or NYC

Role Overview

We are seeking an experienced Change Management & Enablement Manager to drive user adoption and change enablement for our enterprise-wide transition to RainFocus as our core event management platform. In this role, you will partner across Marketing, Events, and Vendor teams to onboard users, build enablement programs, establish a sustainable support model, and lead the migration off legacy event platforms (Splash, Cvent).

Key Responsibilities

• Change Enablement & Adoption: Own the change enablement roadmap-including stakeholder mapping, adoption milestones, and a structured communications cadence across impacted marketing and event teams.

• Enablement & Training Delivery: Build and deliver comprehensive training sessions, host office hours, and develop quick-start guides and role-based documentation for event builders, admins, and requesters.

• Platform Migration Management: Lead cross-functional efforts to migrate teams from legacy event platforms (Splash, Cvent) to RainFocus, ensuring workflow mapping, template readiness, and configuration parity.

• Vendor & Stakeholder Partnering: Serve as the primary point of contact between internal stakeholders and the RainFocus vendor team; triage enablement workstreams and operational requests.

• Data-Driven Improvement & KPIs: Define, track, and analyze adoption and enablement metrics (e.g., active users, event volume, time-to-launch, support ticket trends) to target continuous improvements.

• Requirements & Roadmap Alignment: Gather, prioritize, and communicate platform feature requests, tradeoffs, roadblocks, and status updates concisely to cross-functional teams and leadership.

• Knowledge Management: Capture, build, and maintain a centralized knowledge base of processes, runbooks, and FAQs to sustain the platform long-term.

Performance Measurement & Success Metrics

• Adoption Rates: Active user growth and volume of events built and launched on RainFocus.

• Time-to-Launch: Efficiency improvements in setting up and deploying events.

• Enablement Reach: Completion rates of training programs and quality of documentation.

• Support Ticket Trends: Reduction in support request volume as user proficiency increases.

Candidate Value Proposition & Benefits

• High Visibility: Engage and collaborate across all levels of leadership, from Directors to individual contributors.

• Innovation & AI: Opportunities to leverage AI and next-level digital tools within event operations and enablement.

• Strategic Impact: Gain invaluable experience leading a major enterprise event-tech platform migration at scale.
  

Must-Have Qualifications

• 5+ years of experience in change management, enablement, or event operations.

• Hands-on experience administering or enabling event management platforms, specifically RainFocus.

• Demonstrated experience leading tool adoption, change management, or platform migrations across cross-functional teams.

• Proven track record of defining and tracking operational metrics/KPIs to improve program performance.

Nice-to-Have Qualifications

• Hands-on experience with legacy platforms such as Splash or Cvent.

• Exceptional stakeholder communication, documentation, and training delivery skills.

• Dedicated background in change management methodologies and formal training program delivery.

• Marketing background, specifically focused on event management and experiential marketing operations.