Customer Support Specialist - Kyle, TX

Customer Support Specialist

JOB SUMMARY
Perform various functions which primarily involves inventory planning, forecasting, and ordering cylinder packages to ensure a smooth material flow to the end customer.

Essential Functions:
Order placement and management:
Generate transfer orders based on customer forecasts, current inventory levels, and established lead times
Work with cross-functional teams, taking the lead to ensure timely deliveries
Coordinate emergency situations with major accounts, Emergency Response Team and Matheson Safety

Personnel:
Provide weekly inventory reports for major accounts
Attend weekly Production Meetings
Adhere to all Quality System Policies and Procedures

Customer interaction:
Handle day to day and escalated customer inquiries and complaints with professionalism and efficiency
Ensure prompt resolution of customer issues to maintain a high level of customer satisfaction
Team collaboration:
Collaborate with other departments to address customer needs and concerns

Documentation:
Maintain comprehensive and accurate records of customer interactions
Track customer inquiries and complaints, maintaining records until resolution
Maintain all documentation requirements for Site ISO 9001:2015 certification

Safety:
Keep work area clean and orderly, follows all company procedures and safety policies
Track customer inquiries and complaints maintaining records until resolution
Actively participate in Daily Toolbox Talk

Required for All Jobs
* Performs other duties as assigned
* Complies with all policies and standards

QUALIFICATIONS
Education
Bachelor's Degree in Business, Management or related field is preferred

Work Experience
5 plus years of experience in Customer Service or Inventory Management is required

Knowledge, Skills and Abilities:
Solid understanding of production operations, Quality System Procedures and SOP's, and a good understanding of continuous improvement/LEAN methods.
Proficient with ERP (Enterprise Resource Planning) tools. Have advanced knowledge of MS Office Suite, including MS Excel.
Strong verbal and written communication skills
Planning/Scheduling experience preferred
Root Cause Analysis Techniques
5s Principles

Physical Demands:
Stationary Position/Seated - Constantly
Transport/Lifting - Frequently
Transport/Carrying- Frequently
Exerting Force/Pushing - Rarely
Exerting Force/Pulling - Rarely
Ascend/Descend - Rarely
Balancing - Rarely
Position Self/Stooping - Rarely
Position Self/Kneeling - Rarely
Position Self/Crouching - Rarely
Reaching - Occasionally
Handling - Occasionally
Grasping - Rarely
Feeling - Rarely
Communicate/Talking - Constantly
Communicate/Hearing - Constantly
Repetitive Motions - Constantly
Coordination - Constantly

Travel Requirements
Estimated Amount N/A

Pay Range $27.00 to $29.00 per hour

The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability