Customer Service Representative

Join a globally renowned leader at the forefront of the consumer goods and beauty industry, dedicated to innovation and enhancing lives through exceptional products. Partnering with Aquent, we are seeking passionate individuals to contribute to a mission of delivering unparalleled customer experiences and support across a diverse and prestigious portfolio.

In this dynamic and pivotal role, you will be the cornerstone of service excellence, directly influencing client satisfaction and operational efficiency for a global beauty leader. As a customer service maestro, your expertise will ensure seamless processes, empower sales teams, and delight customers, playing a crucial part in continued success and growth. By delivering white-glove service, streamlining sales support, and coordinating critical projects, you will make a tangible impact every day, ensuring every interaction is executed with precision and care.

What You'll Do:

• Deliver exceptional, concierge-style customer service to sales representatives and accounts, managing incoming calls, resolving support tickets, processing orders, and executing related marketing programs.
• Maintain comprehensive knowledge of products and frequently asked questions to provide accurate and timely information.
• Utilize systems and tracking tools to ensure adherence to standard departmental practices and Standard Operating Procedures (SOPs).
• Update existing SOPs and develop new ones as processes evolve or are introduced.
• Process sales orders with accuracy and efficiency.
• Coordinate with warehouse operations and shipping partners like UPS to ensure timely delivery.
• Ensure strict adherence to departmental and corporate procedures and timelines.
• Facilitate the resolution of open items by collaborating with internal teams (including production, marketing, accounting, and IT) and external accounts, consumers, and vendors.
• Provide regular updates to internal stakeholders regarding job status.
• Create, edit, file, and maintain essential records such as reports, status updates, minutes, and agendas related to sales order fulfillment and corporate initiatives.
• Assist with internal fulfillment and shipping of orders and marketing requests as needed.
• Ensure proper adherence to return processing protocols for products and sales materials.
• Effectively prioritize daily responsibilities, including managing order and ticketing systems, phone calls, and office requests, both independently and as part of a collaborative team.
• Propose recommendations to enhance the efficiency and effectiveness of department operations.

What You'll Bring:

Must-Have Qualifications:

• Strong proficiency with Google's G-Suite and/or Microsoft's Office products.
• Excellent organizational and communication skills.
• Exceptional attention to detail.
• Proven ability to multi-task effectively in a high-volume environment.
• Capability to perform well under pressure.
• Flexibility to work overtime or extended hours when required.
• Strong analytical ability.
• A flexible, persuasive, and diplomatic approach to interactions.
• Strong team-building skills.
• Adaptability to thrive in a fast-paced, growing business model.
• Ability to work effectively with multiple authority figures.

Nice-to-Have Qualifications:

• A 4-year college degree is strongly preferred.
• 3-4 years of experience in a corporate business environment is preferred.