Title: Business Analyst III
Location: Remote// (Preferred 3 days onsite in Sunnyvale, CA)
Duration: 12 months

Description:

The Supply Planning Enablement Analyst will support the Scaled Product Delivery (SPD) team across the Product Data Operations (PDO) Core and MSL portfolios to enable a complex global outsourced operation servicing client's product partners.
This role serves two critical functions: execute the recurring workforce planning, Anaplan and budget-adjacent operational work that keeps the portfolio running, and automate it - building, testing and deploying AI-driven solutions that remove the manual steps from those same processes in partnership with client's SPD team.

Responsibilities:

Execute recurring workforce planning operations across the PDO portfolio: process incoming staffing requests, ensure proper Anaplan maintenance, support supply planning communication processes and similar related planning duties.
Serve as the human-in-the-loop for defined gate checks and exception reviews, applying standard rules consistently and routing edge cases to the right owner.
Resolve intake clarifications with program managers so requests keep moving and critical deadlines and SLAs are maintained.
Validate data accuracy in the system of record across Anaplan and tracking logs, and reconcile discrepancies.
Execute a prioritized automation roadmap set by client: for each process on the list, run it, document it, then optimize and automate it to replace manual steps.
Build, test and roll out individual automations and AI agents against defined workflows. Validate outputs before they go live, documenting solutions and process updates as needed.
Monitor deployed automations for drift and failure. Identify where a workflow has stalled or an automation has degraded, remediate it, and escalate what you cannot fix.
Proactively flag automation opportunities: surface processes that are manual, repetitive or inconsistent and propose how to streamline them.
Document processes and automations as you build them, so the work is transferable and auditable.
Prepare and deliver status updates on the automation roadmap to relevant team members and leads.

Minimum Qualification:

5+ years of experience in workforce management, resource planning, vendor operations, workforce analytics, budget management, or a combination of these.
Experience operating within enterprise planning or workforce management systems (Anaplan, or similar).
Demonstrated experience building and deploying AI-driven automations in a business operations context.
Experience translating a manual, documented process into a working automation, including testing and validation before rollout.
Experience in process documentation and iterative process improvement, with strong attention to detail.
Full proficiency in Excel or Google Sheets.
Advanced Verbal and written communication skills, problem solving skills, and interpersonal skills
Self-starter with experience navigating high levels of ambiguity and complexity; Strong ability to work independently in tactical and operational activities and prioritization of one's time

Preferred Qualification:

Prior experience working inside client'sinternal technical environment or with Meta's AI tools.
Experience with vendor or outsourced workforce operations across multiple partners and locations.
Experience with various BPO commercial models including hourly/FTE, unit-based, output-based
Knowledge of SQL, Tableau or similar data visualization applications.
Experience working with global, distributed teams.

Business Analyst III

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