Clinical Medical Staff Lead

Location: Newport Beach, CA (Onsite)

Schedule: Monday - Thursday, 9:00 AM - 5:00 PM; Friday, 9:00 AM - 12:00 PM (~36-40 hours/week)

Compensation: $30.00 - $35.00/hour depending on experience

Attire: Professional medical uniform (black scrubs).

An established, boutique private gastroenterology practice in South Orange County is seeking an experienced, dependable, and highly professional Clinical Medical Staff Lead. Serving as the frontline leader and primary coordinator of the practice, you will oversee daily clinic workflow, support and train team members, and ensure seamless delivery of high-touch, concierge-level patient care.

This role is ideal for a seasoned Medical Assistant or Lead who thrives in a collaborative, close-knit environment, takes ownership of operational and clinical coordination, and is looking for a long-term professional home.

• Serve as a cross-trained clinical anchor, handling both front- and back-office patient workflows seamlessly.
• Greet patients, complete check-in/out, manage registration, verify insurance information, and collect copayments.
• Room patients, record vitals, document chief complaints, and assist the physician with clinical charting.
• Provide thorough, compassionate preparation instructions for gastroenterology procedures.
• Manage phone triage-evaluating acute patient concerns requiring immediate physician escalation versus routine clinical inquiries.
• Process prescription refills and coordinate imaging orders under physician guidance.

• Oversee and support daily operations for a team of 3-4 staff members (full-time, part-time, and student trainees).
• Manage master shift scheduling, monitor coverage, and resolve daily staff call-outs promptly.
• Onboard, train, and mentor new clinical support staff and medical student scribes.
• Partner closely with the practice physician and administrative office management to maintain smooth daily office operations and elevate the patient experience.

• Education: Medical Assistant Diploma or Certification from an accredited program.
• Experience: Strong background performing both front- and back-office clinical duties within an outpatient or private practice setting.
• Longevity: A demonstrated track record of job stability and consistent tenure.
• Technology: Demonstrated proficiency with Electronic Medical Records (EMR) systems.
• Communication: Exceptional verbal and written English communication skills; professional, articulate phone and in-person presence.
• Compliance: Ability to pass standard clinical compliance clearances (background check, drug screen, and TB testing).

• Prior experience as a Lead Medical Assistant, Back Office Lead, or in a clinical supervisory capacity.
• Experience with eClinicalWorks EMR.
• Prior specialty experience in Gastroenterology (GI) or boutique/concierge private practices (comprehensive training on GI protocols will be provided).

• High emotional intelligence, maturity, and a warm, patient-first demeanor.
• Dependable problem-solver capable of operating with high autonomy and discretion.
• Natural leadership presence with a supportive, team-oriented coaching style.

• Close-Knit, Boutique Environment: Work in a beautiful, open-concept medical suite within a premier medical building, serving long-standing, multi-generational patient relationships.
• Supportive Culture: Join an appreciative, tight-knit team that values dedication, celebrates team milestones, and hosts company dinners and appreciation events.
• Comprehensive Benefits

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?