Primary Care Clinic Manager

Job Summary: 

• Essential Duties & Responsibilities

  Daily Operations & Patient Experience

  • Direct day-to-day front- and back-office workflows to ensure seamless patient check-in, rooming, clinical processing, and discharge.
  • Monitor operational key performance indicators (KPIs).
  • Proactively collaborating to resolve complex patient complaints and inquiries with empathy and professionalism.
  • Facilitate optimal physical environment, managing medical and assisting in office equipment procurement, inventory tracking, and preventive maintenance.

  Personnel Leadership & Management

  • Provide direct leadership, coaching, and mentorship to clinical support teams (Medical Assistants, Triage Nurses) and administrative staff.
  • Oversee recruitment, hiring, onboarding, continuous training, and annual competency assessments for all direct reports.
  • Manage staff master schedules, paid time off (PTO) tracking, and daily operational coverage to minimize productivity gaps.
  • Conduct regular performance reviews and address personnel issues or disciplinary actions in close alignment with Human Resources policies.

  Financial & Compliance Oversight

  • Contribute to the formulation of the annual clinic operating budget; monitor monthly expenses and explain line-item variances.
  • Ensure full compliance across the facility with OSHA, HIPAA, CLIA, RHC (Rural Health Clinic),state department of health regulations, and internal security policies.

  Quality Improvement & Clinical Alignment

  • Partner with lead medical providers and the Populations health team to meet Value-Based Care and Merit-based Incentive Payment System (MIPS) metric targets.