Certified Peer Specialist

• Duties and Responsibilities: 

  • Manage incoming client referrals, conduct outreach, determine eligibility, and coordinate next steps.

  • Verify client insurance eligibility and maintain accurate client information in the EHR.

  • Schedule and coordinate intake appointments and follow up with clients to support successful connection to services.

  • Manage an assigned caseload and conduct regular follow-up to monitor engagement, identify barriers, and support continued participation in treatment.

  • Assist clients with accessing community resources, benefits, and services that support their treatment and recovery goals.

  • Incorporate peer support and lived experience to build trust, promote self-advocacy, and encourage client engagement.

  • Communicate client needs, concerns, and barriers to the appropriate clinician, Case Manager, or supervisor.

  • Collaborate with referral agencies, clinicians, and internal teams to coordinate services and ensure continuity of care.

  • Provide peer support, assistance with coping strategies, and recovery-oriented guidance within the scope of the role and certification.

  • Maintain timely and accurate documentation of referrals, outreach, client contacts, and services in the EHR.

  • Maintain client confidentiality and comply with all organizational policies and documentation requirements.

  • Perform other duties as assigned by the Supervisor.

• Must be NY state peer certified

• Must have experienced mental health concerns themselves and/or have supported family members through their mental health experiences

• Commitment to Recovery-Oriented Practice

• Positive attitude and professional demeanor

• Ability to complete work independently as well as in collaboration with team members

• Must be team-oriented with a willingness to be flexible and helpful

• Effective written and oral communication skills

• Computer proficiency in Microsoft Office a MUST

• Ability to learn the Electronic Health Record System

• Highly organized, motivated self-starter

• Excellent time management skills.

• High School Diploma or GED

• Spanish Speaking A MUST

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.