DELIVERY OFFICE ASSOCIATE

DELIVERY OFFICE ASSOCIATE
Our Delivery Office Clerks are an important piece of the overall success of Big Sandy Superstore!  When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused on providing our customers with the best experience possible. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and deliveries.  The ability to speak bilingually, English/Spanish, is a definite plus.

We have a great benefits package consisting of:

• Health Insurance - Affordable health insurance with the two plan options: PPO 2000 or HSA 3000
• Dental Insurance - Affordable dental insurance with NO waiting period.
• Vision Insurance - Quality vision coverage for very little cost.
• Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
• 401K Plan - All administrative fees are paid by the company.
• Paid Time Off - Competitive paid time off policies.
• Employee Discount - Generous employee discount on ALL merchandise.

AS A DELIVERY OFFICE ASSOCIATE YOU WILL:

• Perform data entry
• Coordinate with warehouse team and delivery trucks
• Act as a liaison between the customer, sales and delivery teams
• Field inbound calls and answer any customer questions
• Monitor trucks on Package AI computer system
• Maintain accurate files and processes in order to maximize productivity
• Other duties as assigned

Qualities and skills we are looking for:

• Excellent verbal and written communication, and listening skills
• Bilingual English to Spanish is a definite plus
• Basic reading and comprehension skills
• Bilingual, Spanish/English, desired
• Basic numerical reasoning skills
• Demonstrated knowledge of computer software
• Excellent organizational skills
• Outstanding customer service skills

Physical Demands:

• Ability to sit, stand, bend, stoop, and reach regularly

Education and Experience:

• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred
• High level of Quality Customer Service Skills