Manager Environmental Services Hospitality / EVS

Position Summary


The Manager of Environmental Services leads and manages the operations and activities of the Environmental Services Department within assigned hospital locations. The manager ensures a clean, safe, sanitary environment while maintaining compliance with all State, Local, Federal, and Joint Commission regulations, policies, procedures, and performance standards.

Reporting Structure

•  Reports to: Hospitality Director, Environmental Services 
•  Matrix Reports to: Hospital Chief Operations Officer 
•  Direct Reports: Yes 

Key Responsibilities


Quality & Compliance

•  Evaluate existing systems and processes and recommend improvements. 
•  Ensure compliance with Joint Commission (TJC), OSHA, EEOC, and other regulatory standards. 
•  Maintain adherence to corporate integrity and compliance programs. 
•  Manage all Environmental Services functions to maintain a sanitary and aesthetically pleasing environment. 

Operations

•  Lead daily Environmental Services operations across patient and non-patient areas. 
•  Manage assigned square footage and cleaning responsibilities. 
•  Prepare departmental records, reports, and analyses, including bed turnaround metrics. 

Patient Experience

•  Promote positive patient interactions and service excellence. 
•  Support HCAHPS goals and patient satisfaction initiatives. 
•  Participate in service recovery efforts when needed. 
•  Act as a liaison between patients, physicians, staff, and Environmental Services. 

Leadership & Staff Development

•  Recruit, train, develop, and evaluate Environmental Services team members. 
•  Conduct competency assessments and performance reviews. 
•  Coach and mentor staff to improve performance and engagement. 
•  Drive employee engagement and accountability. 

Financial Management

•  Manage departmental budgets and productivity targets. 
•  Oversee purchasing of chemicals, equipment, linen, and supplies. 
•  Ensure accurate GL coding and financial reporting. 
•  Manage costs to achieve Net Spend per Adjusted Patient Day (APD) goals. 
•  Maximize use of HealthTrust contracted vendors. 

Growth & Innovation

•  Identify and implement innovative services, equipment, and processes. 
•  Stay informed about industry best practices and advancements. 

Qualifications


Required

•  High School Diploma 
•  Minimum 3 years of Environmental Services management experience 
•  Strong leadership and team management skills 

Preferred

•  College Degree 
•  Knowledge of hospital operations 
•  Knowledge of healthcare financial metrics 

Core Competencies

•  Honor Mission and Values 
•  Communicate with Impact 
•  Build Strategic Relationships 
•  Lead and Develop Others 
•  Effective Decision Making 
•  Manage Change Successfully 
•  Drive Execution and Financial Results 
•  Service and Quality Excellence 

Physical Requirements

•  Frequent standing, walking, and bending 
•  Occasional lifting and moving equipment 
•  Ability to work in hospital environments 
•  Exposure to cleaning chemicals and varying temperatures 

Travel Requirements

•  Occasional travel may be required 

Patient Care

•  No direct patient care responsibilities 

Location: Horizon Medical Center (HCA Facility) – Chattanooga, TN

What We Offer

•  Competitive salary 
•  Comprehensive benefits package 
•  Growth opportunities within a respected healthcare organization 
•  Opportunity to make a direct impact on patient experience and safety