Director of HR and Operations

Job type: Full time, exempt

Reports to: Chief Operating Officer

About the role:

The Director of HR Operations and Workflow Management oversees the day-to-day execution of HR processes across Blossom ABA Therapy. You will make sure onboarding, offboarding, HRIS updates, documentation, device management, office administration and recruitment operations run smoothly and consistently across all states.

This role is built for an operations-focused leader who organizes workflows, manages projects and keeps teams aligned. It owns credential tracking and regulatory compliance for HR.

What you will do:

· Oversee daily HR operations and keep processes consistent across all states.

· Maintain accurate HRIS records, employee files and documentation.

· Implement and uphold HR policies and workflows.

· Find operational gaps and streamline processes.

· Direct and support HR staff, including HR Generalists and the Office Manager.

· Onboarding: manage the full process for new hires, including background checks, new-hire paperwork, HRIS setup and welcome materials. Keep onboarding checklists and audit files complete, and make sure managers finish their onboarding tasks.

· Offboarding: manage resignations, terminations and transitions, including exit documentation, system access removal, HRIS updates and equipment return. Conduct exit interviews for routine separations and escalate sensitive matters.

· Device management: oversee the device lifecycle (assignment, return, inventory), prepare devices for new hires, and partner with IT on setup, troubleshooting and replacements.

· Office management: lead and coach the Office Manager and oversee supplies, mail, scheduling support and general administrative coordination.

· Recruitment operations: oversee the Director of Recruitment, track vacancies, time-to-fill and candidate flow, and make sure hiring workflows follow policy.

· Employee relations (operational level): first point of contact for routine issues such as attendance concerns or minor conflicts. Do initial fact-finding, support managers with documentation, track trends, and escalate high-risk matters.

· Audit onboarding, offboarding, HRIS accuracy, documentation and device records on a regular schedule.

· Credential tracking: own credential tracking and work with the Credentialing Specialist so credentials line up with onboarding timelines.

· Regulatory compliance: keep HR practices compliant with regulatory requirements and prepare for audits.

· Escalate high-risk investigations and legal matters.

· Support unemployment claims.

· Partner with Recruiting, Credentialing, Finance, Admissions and Operations.

What we are looking for:

· Experience leading HR operations, workflow management or project-driven HR functions.

· Strong communication, organization and problem-solving skills.

· Experience with onboarding, offboarding, LMS, HRIS systems or multi-site HR operations.

· Experience supervising administrative staff.

· Experience overseeing recruiting operations is a plus.

· Familiarity with CentralReach, Monday.com, Viventium or similar systems is helpful.

Behavioral health or healthcare operations experience preferred.

· Ability to travel as needed.

Benefits:

· Competitive salary

· Health insurance

· 401(k)

· Professional development

· Performance-based incentives