Dental Lab Liaison / Dentist Relations Manager

Overview
As our Dental Lab Liaison / Dentist Relations Manager, you are the bridge between the dentists we serve and the lab technicians who craft their restorations. Your focus is communication: making sure every doctor feels heard, every case is understood, and every problem is solved quickly and professionally. You will be the trusted voice of the lab to our clients and the voice of the client inside the lab.
Responsibilities
- Build and maintain strong relationships with dentists and their office teams.
- Communicate clearly about each case, from intake through delivery, keeping doctors and staff informed.
- Clarify prescriptions (Rx) with offices when details are missing, unclear, or need confirmation.
- Manage remakes and resolve quality or fit issues promptly, working with the doctor and the lab to find the right fix.
- Provide proactive turnaround and status updates so offices are never left guessing.
- Visit dental offices in person to strengthen relationships, gather feedback, and answer questions.
- Relay doctor feedback and preferences to technicians to improve consistency and quality.
- Grow existing accounts and identify opportunities to bring on new practices.
Qualifications
- Dental lab or dental office experience preferred; we are glad to train a strong communicator.
- Excellent verbal and written communication skills, with a calm, solution-oriented approach.
- Comfortable using a CRM and Excel to track accounts, cases, and follow-ups.
- Strong organization and the ability to manage many cases and priorities at once.
- Valid driver's license and reliable transportation for office visits.
Compensation & Benefits
Salary range: $60,000 – $80,000 per year, depending on experience. This is a full-time position. Our team also values a supportive environment, clear expectations, and the chance to grow with an expanding dental laboratory.
Why Join
Work in St. Paul and the Twin Cities, a vibrant metro area with a strong dental community, great neighborhoods, four distinct seasons, and plenty to do. You will have real ownership of client relationships, work closely with skilled technicians, and see the direct impact of your work on dentists and their patients every day.
How to Apply
Click Apply on this posting and submit your resume along with a short note about your experience working with dentists, dental offices, or dental labs. We review every application and will reach out to qualified candidates to schedule a conversation.