Customer Service Representative
| Verified Pay check_circle | Provided by the employer$18.5 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | New Albany, OH 43054 New Albany, Ohio open_in_new |
Compare Pay
Verified Pay check_circleProvided by the employer$14.15
$18.50
$26.92
About this job
Job Description
Encore Talent Solutions has partnered with a client in the New Albany, OH area to identify multiple Customer Service Representatives to a dedicated team we have in place
- Role will pay 18.50/hr W2 and would be a first shift M-F role
Role Responsibilities:
These roles are primarily focused on outreach, so we are looking for candidates who are comfortable making outgoing calls and have strong communication skills and a calm, professional demeanor. They will be responsible for obtaining complete and accurate medical records from healthcare providers on behalf of Reveleer’s health plan customers.
Customer Service Specialist
We're looking for a customer-focused professional who enjoys helping others, solving problems, and delivering exceptional service. If you're detail-oriented, comfortable working with multiple systems, and thrive in a fast-paced environment, we'd love to hear from you.
What We're Looking For:
- High school diploma or equivalent required
- Experience in customer service, contact center/call center operations, healthcare administration, medical records, claims processing, data entry, or provider relations
- Strong computer skills with the ability to efficiently navigate multiple applications and systems simultaneously
- Basic Microsoft Excel skills, including the ability to work from and manage assigned call lists (advanced Excel not required)
- Excellent verbal and written communication skills with a professional, customer-first approach
- Strong attention to detail and accuracy when documenting customer interactions
- Ability to quickly learn new processes, adapt to changing priorities, and consistently follow established procedures
- Proven ability to handle sensitive and confidential information with discretion and professionalism
About Encore Talent Solutions:
Encore Talent Solutions is a trusted professional services firm dedicated to helping organizations achieve their goals by providing exceptional talent solutions. We partner closely with our clients to understand their unique culture and operational needs, delivering proactive support during times of growth, transition, and change. Our mission is to connect top talent with meaningful opportunities to drive business success.
Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
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