Warehouse Manager (Chinese/English Bilingual)

Job Summary

We are seeking an experienced, proactive, and highly organized Bilingual Warehouse Manager to oversee the daily logistics, safety, and inventory operations of our fast-paced food distribution warehouse. The ideal candidate will manage all physical aspects of supply chain execution—including receiving, cold-storage management, order fulfillment, and shipping—while leading a diverse team of warehouse associates. Fluency in English and Chinese (Mandarin and/or Cantonese) is required to effectively facilitate clear communication with company ownership, team members, and domestic or overseas logistics partners.

Key Responsibilities

• Operational Management: Oversee daily warehouse workflows including inbound receiving, put-away, cross-docking, picking, packing, staging, and outbound shipping.
• Team Leadership & Communication: Manage, train, schedule, and motivate warehouse staff. Bridge language gaps by communicating directives, safety protocols, and corporate updates fluently in both English and Chinese.
• Inventory Control & Quality Assurance: Maintain optimal stock layouts and high inventory accuracy utilizing WMS/ERP systems. Establish robust Quality Control (QC) processes to monitor product expiration dates, FIFO (First-In, First-Out) stock rotation, and minimize shrinkage or damage.
• Cold Chain & Food Safety Compliance: Enforce rigorous sanitation standards, OSHA regulations, and food safety protocols (such as FDA and USDA guidelines) across ambient, chilled, and deep-freeze storage sections.
• Logistics Coordination: Coordinate closely with purchasing, accounting, and delivery dispatch teams to ensure accurate order fulfillment and resolve delivery or supplier discrepancies.
• Performance Tracking: Set warehouse KPIs, track daily/weekly operational metrics, and generate performance reports for senior management.

Qualifications & Skills

• Language Requirement: Professional fluency in written and verbal English and Chinese (Mandarin and/or Cantonese) is required.
• Experience: 3–5+ years of progressive warehouse management or strong supervisory experience, preferably within food distribution, 3PL, wholesale, or cold-chain logistics.
• Industry Knowledge: Deep understanding of inventory auditing, logistics workflows, and standard operating procedures.
• Specialized Capability: Comfort or familiarity managing temperature-controlled storage environments (refrigerated/frozen consumer goods) is highly preferred. Forklift certification or the ability to train operators is a plus.