IT Tech Bar Technician - Must have 5 years experience

· End-user support such as incident

· End-user support such as incident handling, “how to” questions, status of requests, detailed error analysis/resolution, and interface with other resolver groups 

· Service Desk support such as error re-classification and case routing

· Usage of the following tools to deliver services: case management tools and knowledgebase, AccessIT portal, SIO workflow system with SAP GUI, and SIAMP

· Also coordinates data collection for client litigation requests

· Critical thinking and problem-solving skills

· Planning and organizing and Decision-making

· Strong communication skills

· Teamworking- ability to work in proximity of other technicians

· Leadership- ability to lead, influence or support other staff members in a professional manner

· Adaptability and flexibility

We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation