Regional Branch Support - this is a travel role based in South Florida

Objective

As the Rapid Regional Support Associate, you will travel to branches within a region/area to complete specific assignments and/or provide general branch support (counter and warehouse).  You will be responsible for providing excellent sales and service, assist in supervising and training other Counter and/or Warehouse Associates as well as assist management with daily operations. The ultimate goal of this role is to provide strong customer service and general support to our branches and customers. 

Duties and Responsibilities

•       Travel to branches assigned by the Area Operations Manager for specific assignments and/or general branch support (counter and warehouse)

•       Maintain effective communication and collaboration with internal and external sales personnel, vendors, and contractors

•       Support branch staffing needs as directed by the Area Operations Manager (counter and warehouse)

•       Identify and address training opportunities related to safety, procedures, and workflow

•       Maintain up-to-date knowledge of company policies and procedures

•       Share best practices across the region to improve team efficiency and effectiveness in daily tasks

•       Support training and development of team members to elevate branch standards

•       Assist with resolution of customer relationship issues involving dealers and end users

•       Pick, receive, and stock product accurately and properly; lead by example

•       Provide observations and recommendations from branch visits to the Area Operations Manager to strengthen the division team

•       Complete sales order processing for customers, including upselling associated items

Required Qualifications

•       Minimum 1+ year experience in HVAC, customer Service, warehousing/distribution or retail.

•       Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level preferred.

•       Proven success in sales and providing excellent customer service.

•       Strong interpersonal skills including sales, problem solving and customer service.

•       Ability to work independently, but meet assigned goals and objectives in designated time frames.

•       Ability to multitask and work in a fast paced environment.

•       A willingness to learn and grow with our Company.

•       Knowledge of Microsoft Office products.

•       Proven commitment to customer service and a safe work environment.

•       Must have a clean driving record for at least the past 3 years.

Gemaire is a subsidiary of Watsco, Inc., (NYSE: WSO) the world’s largest independent distributor of heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies. Gemaire, with corporate headquarters in Deerfield Beach, Florida. Gemaire has more than 100 locations in eleven states including Florida, Georgia, Texas, North Carolina, South Carolina, Virginia, Alabama, Louisiana, California, Nevada, and Arizona.

For more than 50 years we have been known as a respected, strong, and reliable force within the HVAC industry. Our distribution rights with trusted manufacturer brands such as Rheem, American Standard, Frigidaire, Mitsubishi, and others allow us to provide only the highest quality, most eco-friendly equipment, parts and supplies to our valued network of contractors’ coast to coast.

As a member of our sales and service team you will enjoy competitive pay and benefits including medical, dental, vision and life insurance, paid time off, tuition reimbursement and an opportunity to buil