Solar Interconnection Service Coordinator

Solar Project Coordinator

Company:

Our client is a well-established solar and battery company with a fantastic reputation of excellent service focused on residential single and multifamily dwellings.

Opportunity:

We are currently looking for a Solar Interconnection Field Customer Service Coordinator to drive and manage new construction solar and battery projects throughout California working with general contractors, homebuilders, multifamily, and commerical projects. Must work exceptionally well with multiple stakeholders both internally and externally.

This is a 100% in office position.

Responsibilities:

• Manage all New Construction Field Service requests for internal and external finance partners via partner portals or email.
• Manage correspondence, updates, and closing out of the Field Service requests via partner portal or email.
• Investigate field service requests.
• Schedule customer appointments for service calls, monitoring setup, troubleshooting,commissioning, registration, cell kit, etc. as related to internal and external finance partners
• Contacting customers via phone, email, and text.
• Manage the calendar to ensure all critical information regarding appointments is properly recorded, communicated, as well as managing logistics.
• Review the calendar to ensure all appointments are completed or rescheduled if necessary.
• Update and manage solar and battery monitoring portals.
• Confirming systems are functioning properly to hand over to the Solar Service/Customer Service team.
• Manage all activities and communication related to scheduling in the CRM.
• When required, assist with building monitoring sites for our solar and battery installations and/or assist Solar Scheduler

Qualifications:

• 1-3 years of previous experience in solar and/or general construction preferred.
• Detail oriented, organized, able to multitask
• Experience working in a fast paced department with rapidly changing priorities using professional conduct
• Must be self-motivated, able to learn quickly and work well in a team environment.
• Exceptional customer service, communication, and phone skills required with the ability to work with cross functional internal teams, vendors and customers.
• Experience with scheduling is highly desired ability to coordinate calendars, timelines and logisitics.
• Ability to work well with others in a collaborative team environment.
• Excellent written and verbal communication skills required.
• Strong proficiency with computers and systems to include working knowledge of MS Excel, Word, PowerPoint, CRM etc.

Additional Information:

• Must be able to successfully pass a pre-employment drug test and criminal background check.

Benefits:

• Medical, Dental, Vision, 401(k)