Store Lead for NEW 7-11 on Crater Lake Hwy in (Medford-Oregon)

About the Role:

The Store Lead plays a pivotal role in driving the overall success and operational excellence of the retail location. This position is responsible for leading the store team to deliver exceptional customer service, achieve sales targets, and maintain high standards of store presentation and inventory management. The Store Lead acts as a key liaison between store staff and corporate management, ensuring alignment with company policies and strategic goals. They are instrumental in fostering a positive work environment that motivates employees and supports their professional growth. Ultimately, the Store Lead ensures that every aspect of the store operates efficiently to maximize profitability and customer satisfaction.

Minimum Qualifications:

• High school diploma or equivalent.
• Minimum of 2 years of retail experience, including supervisory or leadership responsibilities.
• Proven ability to manage a team and drive sales performance.
• Strong organizational and multitasking skills.
• Basic proficiency with point-of-sale (POS) systems and inventory management software.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Business Administration, Retail Management, or related field.
• Experience working in a fast-paced retail environment with a focus on customer experience.
• Demonstrated success in coaching and developing team members.
• Familiarity with retail analytics and reporting tools.
• Certification in retail management or leadership training programs.

Responsibilities:

• Oversee daily store operations, including opening and closing procedures, cash handling, and inventory control.
• Lead, train, and motivate store associates to deliver outstanding customer service and meet performance goals.
• Manage staffing schedules to ensure adequate coverage during peak and off-peak hours.
• Monitor sales performance and implement strategies to achieve or exceed sales targets.
• Maintain visual merchandising standards and ensure the store environment is clean, safe, and welcoming.
• Handle customer inquiries, feedback, and resolve escalated issues promptly and professionally.
• Ensure compliance with company policies, health and safety regulations, and loss prevention procedures.
• Collaborate with corporate teams to implement promotions, product launches, and operational initiatives.

Skills:

The Store Lead utilizes strong leadership and communication skills daily to inspire and guide the store team toward achieving operational and sales goals. Customer service skills are essential for addressing client needs and resolving issues effectively, ensuring a positive shopping experience. Organizational skills are applied to manage schedules, inventory, and store presentation, maintaining smooth and efficient operations. Analytical skills help in interpreting sales data and adjusting strategies to improve performance. Additionally, proficiency with retail technology, such as POS systems and inventory software, supports accurate transaction processing and stock management.