Optometry Assistant Office Manager - Now Hiring

About Eyewellniss

Eyewellniss is a growing optometry practice with five locations, dedicated to providing exceptional eye care and a welcoming patient experience. We combine quality care, modern technology, and a patient-first approach to ensure a positive experience for both our patients and staff.

We are seeking a reliable, organized, and motivated Assistant Office Manager to support daily office operations, assist with staff supervision, and maintain a high standard of patient care and customer service. The ideal candidate is a proactive team player with strong leadership potential, excellent communication skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities

Office Operations & Administration

• Assist the Office Manager in overseeing daily operations and ensuring efficient office workflows.
• Coordinate appointment scheduling, patient flow, and front desk activities.
• Support insurance verification, patient registration, billing, and payment collection.
• Maintain accurate patient records and assist with electronic health record (EHR) management.
• Monitor office supplies, inventory, and equipment needs.
• Help identify operational challenges and implement improvements.
• Handle patient questions and concerns professionally.

Staff Support & Supervision

• Assist with supervising front desk staff, optometric technicians, and other team members.
• Support employee scheduling, attendance tracking, and daily staff assignments.
• Help train and onboard new employees.
• Ensure team members follow established office policies and procedures.
• Provide guidance and support to staff during busy periods.
• Assume additional leadership responsibilities in the Office Manager's absence.

Patient Experience & Quality Assurance

• Ensure patients receive friendly, professional, and efficient service.
• Assist with resolving scheduling, insurance, billing, and patient service issues.
• Support doctors and staff in maintaining smooth patient flow.
• Help maintain compliance with HIPAA requirements and office procedures.
• Collaborate with the Office Manager to improve patient satisfaction and overall office performance.

Qualifications

• Previous experience in an optometry, ophthalmology, medical office, or similar patient-facing environment is preferred.
• Prior supervisory, team lead, or assistant management experience is a plus.
• Strong communication, organizational, and multitasking skills.
• Ability to motivate team members and lead by example.
• Experience with appointment scheduling, insurance verification, billing, or EHR systems is preferred.
• Strong problem-solving skills and the ability to handle challenging situations professionally.
• Dependable, detail-oriented, and comfortable working in a fast-paced environment.
• Willingness to learn, take initiative, and grow into additional leadership responsibilities.
• Optometry experience is preferred, but candidates with strong leadership and customer service backgrounds are encouraged to apply.

Why Join Eyewellniss?

• Join an established and growing eye care practice.
• Gain valuable leadership and practice management experience.
• Work in a supportive, team-oriented environment.
• Opportunities for professional development and career advancement.
• Make a meaningful impact on daily operations and the patient experience.

Required qualifications:

• Legally authorized to work in the United States
• At least bachelor's degree or higher