IT Systems Administrator

This is a replacement for Devon Heron who is resigning with his last day being 11/13/26.

IT System Administrator

Summary of Position:

The IT System Administrator will support IT Helpdesk needs as well as routine network system setup and maintenance. This person will also assist the IT Manager with the development, implementation and administration of the company’s critical information systems and information technology assets. This position is a temp to hire opportunity at our Scotts Valley, California headquarters and will report to the IT Manager.

Key Responsibilities:

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes

• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues

• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure

• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures

• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions

• Responsible for capacity, storage planning, and database performance.

• Managing IT software and hardware used by the company.

• Network troubleshooting and maintenance

• Plan, design and implement updates to the company’s network

• Manage and respond to cybersecurity related alerts and discoveries

• Mitigate and Remediate vulnerabilities through a risk-based methodology

• Performing database backups to restore and protect user information.

• Setting up and maintaining technology systems, including IT tasks such as configuration management, access control, security, troubleshooting, and user education.

• Identifying, designing and implementing solutions to mature the company’s IT Operations, Infrastructure and Security.

• Assist with training in areas of responsibility of IT Operations, Infrastructure and Security team.

• Active Directory (AD) management, improvement planning, and implementation; including but not limited to migration to the cloud.

• Remote Desktop Management and Device Management

• Enhances corporate effectiveness and efficiency by providing helpdesk support for network, hardware and software tasks and issues relating IT equipment and key corporate systems

• Verifies corporate systems quality by conducting system updates and maintenance of applications implemented

• Assist in planning and development of system integrations and corporate processes

• Work with on-shore and off-shore colleagues to accomplish day-to-day operations, projects and achieve company goals

Required Education/Experience:

• Bachelor’s Degree (Information Systems, Systems Engineering, Computer Science or related preferred) or equivalent work experience.

• Minimum 4+ years IT experience supporting and operating Windows domain based networks

• Background in systems administration and phone service support (preferably Ring Central)

• Experience in the management of the following enterprise applications systems:

o INTUITIVE ERP, powered by Aptean

o Salesforce.com; SFDC admin experience a plus

o Oracle’s Agile Product Lifecycle Management

• SQL, C#, HTML, PowerShell, Python and JavaScript