Client Service Representative

The Fountain Group is currently seeking a ­­­­­­­­Client Service Representative for a prominent client of ours.  This position is located in ­­Coppell, TX (HYBRID). Details for the position are as follows:

Pay Rate: $19.05–$20.00/hour

Contract: 6 months with potential to extend and/or convert to Permanent.

Schedule: In-office Tuesday and Wednesday; location must be listed on resume.

Job Description:

Support customer-facing teams in delivering efficient service to assigned business clients. Responsibilities include managing customer orders, processing invoices, submitting data requests, and following up on outstanding items. Troubleshoot intermediate product issues, monitor customer usage patterns, provide product training, document recurring customer feedback, and escalate critical issues. Collaborate with sales and support teams to resolve customer concerns and recommend product or service improvements.

Qualifications:

• High school diploma or equivalent required.
• Experience with customer service, client support, admin/office, order processing, invoicing, and/or data request management experience.
• Microsoft Office Suite: Excel, Word, PowerPoint, and Outlook.
• Intermediate product troubleshooting and issue escalation.

Preferred Skills:

• At least 1 year of B2B customer service or client relationship support experience.
• Experience with CRM and customer support software.
• Experience conducting product training sessions.
• Experience analyzing customer usage trends and recommending service improvements.
• Experience coordinating customer issues with sales and support teams.

The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.