Operations Administrative Assistant

Control Room Operator

Position Type: Long-term Contract

Schedule: Approximately 30 hours per week | Rotating shifts

Position Overview

We are seeking reliable and detail-oriented candidates to support a 24/7 enterprise operations monitoring team.

This is an entry-level opportunity for individuals who are comfortable working with computers, monitoring dashboards, communicating updates, and following established procedures. The team is responsible for observing operational activity, identifying significant events, documenting information, and ensuring the appropriate teams are notified when issues arise.

No prior control room or monitoring experience is required. Training will be provided on monitoring systems, procedures, and escalation processes.

Key Responsibilities

• Monitor: Observe operational dashboards, system alerts, and activity to identify unusual conditions or significant events.
• Correlate: Recognize related events and identify potential operational or business impacts.
• Communicate: Provide timely updates, document events, and maintain accurate shift reports.
• Coordinate: Notify the appropriate teams, escalate issues when necessary, and track events through resolution.
• Document: Maintain clear records of activities, communications, and event status throughout each shift.

Qualifications

• 1+ year(s) of relevant experience; entry-level candidates are encouraged to apply.
• Strong communication, organizational, and attention-to-detail skills.
• Comfortable using computers, dashboards, and Microsoft Office applications.
• Ability to follow established procedures and recognize when an issue needs to be escalated.
• Dependable, adaptable, and comfortable working independently.
• Familiarity with IT systems, industrial operations, or monitoring environments is a plus, but not required.

Schedule Requirements

• Approximately 30 hours per week.
• Rotating shifts to support continuous 24/7 coverage.
• Must be available for nights, weekends, and upcoming holidays as part of the rotating schedule.
• Flexibility to assist with coverage for planned and unplanned absences.