Billing Specialist

Altoona Smiles is looking to add to our front desk team! We are seeking a detail-oriented, proactive, and patient-centered Dental Billing Specialist to join our team. The ideal candidate blends strong financial and billing expertise with five-star communication and customer care. 

Job Description:

• Maintain accurate patient accounts by verifying balances, credits, and adjustments daily as per our DOS daily reporting. Coordinate with the DOS team to resolve billing discrepancies and ensure account accuracy.

• Navigate insurance follow-up this includes coordination of benefits and notifying insurance of overpayments and requesting recoupment.

• Process patient statements and execute refunds consistently to ensure timely revenue collection.

• Manage patient communication regarding financial inquiries, providing clarity for patients and our team when needed.

• Review monthly reports, including collections accounts, patients credits and patient overdue balances.  

• End-of-Day Financial Reconciliation: Balance daily payments posted in Eaglesoft against collected amounts and prepare cash/check deposits for bank drop-off according to office procedures.

• Patient Check out: Perform weekly and monthly data cleanup, including Eaglesoft photo recycling, PBN task management (inactivating long-term hygiene patients, reviewing patients without upcoming appointments), and check incoming & outgoing mail scanning necessary documents into DOS file.

• 5 Star Phones: Maintain 5-star phone certification by completing required modules, engaging in regular role-play sessions with the Team Lead, and incorporating feedback from certification calls.

• Active Patient Communication: Manage incoming and outgoing calls, emails and texts.  Including scheduling, checking voicemails, answering financial questions, and handling rescheduling/cancellations.

Benefits:

• Paid Vacation/PTO

• Paid Holidays

• Paid CE

• Medical and vision Insurance

• Profit sharing bonus plan

• Full dental benefits for immediate family

• 401(K) retirement plan

• Annual uniform allowance

If you’re ready to make an impact in a positive and fulfilling role, we’d love to hear from you. Apply today and join our dedicated team in providing top-quality care to our patients!

We can’t wait to meet you!