Senior Inside Sale Specialist

The Senior Inside Sales Specialist generates incremental revenue, by means of inbound and outbound calls, through the sale of Service Agreements. The Senior Inside Sales Specialist uses skills as a seasoned professional with a full understanding of industry practices and company policies and procedures.

The Senior Inside Sales Specialist is assigned to, and maintains relationships with, strategically important large customers. Assigned to three to four named customers, the Senior Inside Sales Specialist is responsible for achieving sales quota and assigned strategic account objectives with named accounts. The Senior Inside Sales Specialist represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company.

Utilizing extensive industry experience, broad expertise and unique knowledge, the Senior Inside Sales Specialist resolves a wide range of issues in imaginative as well as practical ways for themselves as well as other Inside Sales Specialists. The Senior Inside Sales Specialist contributes to development of company objectives and principles and to achievement of goals by taking an active role in: documenting and improving departmental procedures, participating in efforts related to improvements to job-related applications and other job tools, developing and implementing sales strategies, and training new personnel.

ESSENTIAL FUNCTIONS:

• Support relationships with key strategic customers to ensure customer satisfaction and achieve account sales quota objectives.
• Serve as Applications Super User. Participates on all teams that deal with application issues and improvements.
• Develop training curriculum and training tools including, but not limited to, self- learning and web learning.
• Assist in developing and implementing sales strategies for all product offerings.
• Develop, create, and implement internal sales promotions for Service Sales.
• Target purchasing point-of-contact, furnish cost benefits of Service Agreements, and provide follow-up through close of sales. Furnish benefit and ROI information for product feature add-ons, and provides follow-up through close of sale.
• Support field sales and service with Service Agreements, and product feature add-ons, where opportunities exist.
• Assess customer needs and proposes solutions to meet those needs to close sale.
• Provide data from reporting system, and data analyses of departmental data.
• Maintain records of customer contact.
• Provide on-going updates to field service and sales personnel regarding sales opportunities, customer concerns, and other relevant information to facilitate new business.
• Keeps updated records of win-loss sales events.
• Sustain up-to-date knowledge of product offerings, marketing programs and sales strategies.

REQUIREMENTS:

• 8-10 years of demonstrated inside sales/telemarketing/telephone customer sales/support, preferably in the medical capital equipment marketplace (high technology preferred).
• Strong customer account management skills.
• Ability to effectively initiate and manage outbound/inbound sales calls.
• Ability to engage in consultative selling dialog with emphasis on business impact (ROI, etc)
• Ability to motivate and influence others in a non-direct reporting structure.
• Excellent communication skills and professional telephone skills.
• Solid time management and organizational skills with ability to follow through.
• Ability to work in a team environment.
• Self-motivated with a high degree of initiative, and ability to work unsupervised.
• Ability to learn new computer programs.
• Working knowledge of Microsoft Word, Excel, PowerPoint, Access, and Salesforce.

SPECIAL DEMANDS:

While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hand tools, objects or controls. The employee is occasionally required to stand, walk and reach with hands and arms.