Service Dispatcher - Now Hiring

ABOUT US Join Banko Overhead Doors, a trusted leader serving communities since 1984. We’ve built our reputation on quality, reliability, and doing right by our customers. For more than 40 years, we’ve helped homeowners and businesses choose durable, high-quality garage doors, backed by a team of dedicated employees who deliver expert service with honesty and care. If you’re looking to grow your career with a company that values its people and takes pride in its work, Banko is the place to be.ABOUT THE JOB Banko Overhead Doors is seeking a highly organized and detail-oriented individual to join our team as a Garage Door Service Technician Dispatcher. The primary responsibility of the Dispatcher will be to efficiently coordinate service routes based on customer requests and geography, dispatch service technicians, and ensure all information provided is correct, and routing is accurate. The ideal candidate will possess a strong understanding of the geography in West Central Florida, organizational skills, and the ability to pivot as needed.Shift Options: Tuesday - Saturday 

Tuesday - Friday: 10:30AM - 7PM EST Saturday: 7:30AM - 4PM EST 

Wednesday - Saturday (4 day work week)

Wednesday - Friday: 8:30AM - 7PM EST Saturday: 7:30AM - 5PM EST

Key Responsibilities: Schedule service appointments based on technician's availability and customer preferences.Dispatch service technicians to assigned jobs, providing them with all necessary information and directions.Monitor technician schedules and job progress to ensure on-time arrivals and completion of service calls.Communicate with customers regarding appointment confirmations, estimated arrival times, and any delays or changes to their service appointments.Maintain accurate records of service requests, appointments, and technician assignments in the dispatching system.Coordinate with other departments, such as sales and installation, to prioritize and schedule service calls effectively.Handle customer inquiries and complaints professionally and courteously, seeking resolutions to ensure customer satisfaction.Receive incoming service requests from customers via phone, email, or online platforms.Gather relevant information from customers, including their contact details, location, and description of the issue.