Case Manager (Brandy Moore House)

Company Description:

Rafiki Coalition for Health and Wellness is a San Francisco-based nonprofit dedicated to eliminating health inequities and improving the lives of Black, African American, and marginalized communities in the Bay Area. For over 35 years, we have provided a safe, welcoming space where health, healing, and hope come together. We offer a holistic range of services, including free and low-cost health screenings, HIV prevention and care, mental health counseling, housing and economic support, fitness classes, and nutrition programs. Guided by a belief that wellness is more than the absence of illness, we embrace a whole-person approach that honors the cultural, social, and emotional needs of our community.

At Rafiki, we are more than a service provider. We are a trusted partner, advocate, and resource. Our work is rooted in compassion, cultural humility, and a commitment to social justice. Every day, our team stands with our community to dismantle barriers, amplify voices, and create pathways to health and opportunity.

If you're looking to join a mission-driven organization where your work directly empowers individuals and strengthens communities, Rafiki Coalition is the place to make a meaningful impact

Job Description:

The Case Manager position includes: (1) Case Management, (2) health education and group facilitation, (3) Brandy Moore House contract implementation and monitoring support, (4) house recruitment, and (5) site-specific coordination activities.

Under the supervision of the Director of Housing, the Case Manager provides comprehensive, strengths-based Non-Medical Case Management services for very low-income HIV-positive individuals who are homeless or marginally housed. Additional duties include weekly facilitation of program-related group support and health-education meetings, as well as monthly contract monitoring support and site-specific coordination activities as assigned by the Housing Director.

Requirements:

ESSENTIAL DUTIES

• Provide individualized case management services and crisis intervention to all BMH program participants.
• Collaborate with clients to develop care plans within 30 days of moving into the house and update them as required for recertification.
• Coordinate client access to community resources, such as permanent housing, behavioral health services, credit counseling, employment, benefits, and other relevant services.
• Document all client encounters and contacts made on behalf of clients; complete and submit billing documentation as appropriate; and maintain accurate, organized client files, including documents held for safekeeping on behalf of clients.
• Assess and evaluate the effectiveness of care plans and participants' progress; participate in client care reviews with care providers as needed.
• Coordinate and monitor service delivery, including comprehensive tracking and logging of client activities in relation to their care plans.
• Identify and provide emergency crisis services as necessary. In consultation with the Housing Director and Director of Programs, make immediate assessments, respond according to standard crisis-intervention protocols, and coordinate other services as appropriate.
• Maintain and report applicable statistics regarding programs and client services.
• Co-facilitate weekly program-related group meetings, including providing feedback to participants, taking notes, and performing set-up and take-down duties.
• Participate in screening interviews with applicants seeking admission to BMH programs and services.
• Provide house orientation to accepted participants.
• Perform additional and miscellaneous job-related duties as directed by the Housing Director, Director of Programs, or Executive Director in support of the program's mission, goals, and objectives.

Additional Information:

PREFERRED QUALIFICATIONS AND EXPERIENCE

BA or MA in a related discipline required, or 3-4 years of verifiable case management experience directly related to the specified duties and responsibilities.
Experience working in residential treatment or transitional housing is a plus.
Experience working with dual diagnosis, mental health, and/or substance abuse, including harm-reduction communities.
Group facilitation experience preferred.
Experience working with HIV care and supportive services in San Francisco.
Strong interpersonal and communication skills and the ability to work effectively with culturally and socioeconomically diverse individuals.
Thorough working knowledge of Microsoft Office Suite.
Strong organizational and excellent data-entry skills.
Experience working in the nonprofit or public sector is strongly preferred.

Application Instructions:

Please provide resume and cover letter

Compensation details: 32-34 Hourly Wage

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