Tier 1 Help Desk/Desktop Support Analyst

We are looking for a Tier 1 Help Desk/Desktop Support Analyst to provide on-site technical support for a manufacturing environment in Cary, Illinois. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving end-user issues, maintaining reliable endpoint performance, and supporting a mix of desktop, mobile, and collaboration technologies. The role will work across day-to-day support requests, device administration, and troubleshooting efforts that help keep business operations running smoothly.

Responsibilities:

• Deliver hands-on support for Windows 10 and Windows 11 devices in an enterprise setting, including issue diagnosis, repair, and user assistance.

• Administer Microsoft 365 applications and services, helping employees stay productive through effective troubleshooting and support.

• Manage endpoints through Intune and other enterprise deployment tools to handle device configuration, software rollout, and policy enforcement.

• Maintain accurate records for IT assets by tracking inventory, device assignments, and hardware lifecycle activity.

• Support Zebra scanners, handheld warehouse devices, and related mobility equipment used in operational environments.

• Troubleshoot conference room systems and audiovisual technology to ensure meetings and presentations run without disruption.

• Investigate basic network issues involving wired and wireless connectivity, VPN access, and Meraki-managed infrastructure.

• Assist with user and device administration within Active Directory and work within established enterprise IT standards.

• Respond to and document support activity through ServiceNow, ensuring tickets are updated clearly and resolved in a timely manner

• Experience providing Tier 1 desktop or help desk support in an enterprise environment.

• Strong hands-on knowledge of Windows 10 and Windows 11 troubleshooting and support.

• Working knowledge of Microsoft 365 and common end-user productivity tools.

• Experience using Intune and endpoint management or software deployment platforms such as SCCM.

• Familiarity with asset management processes and inventory tracking for IT equipment.

• Ability to support barcode scanners, handheld devices, and conference room AV technology.

• Basic understanding of networking concepts, including wired and wireless troubleshooting, VPN connectivity, and Meraki environments.

• Experience with Active Directory and ServiceNow or similar ticketing systems.