Financial Aid Assistant

TITLE: Financial Aid Assistant

REPORTS TO: Director of Financial Aid

TYPE: In-person

PURPOSE: Responsible for being the first point of contact to students seeking financial aid; assist with daily reporting and sending communications to students and families.

ESSENTIAL DUTIES:

• Assist with daily data exchange between SVC Colleague and Department of Education
• Assist with daily reports
• Assist in sending financial aid communications to students and their families
• Become proficient with Colleague/Ellucian, AADA, COD, NSLDS, FAA Access, PHEAA, etc.
• Coordinate and offer proactive meeting/discussion with students needing assistance completing the financial aid process
• Manage the flow of data and files throughout the financial aid process – from Admission to Graduation
• Answer phone calls and manage office emails
• Work independently without daily supervision to make sound decisions using professional judgment
• Provide back-up assistance for the financial aid department in absence of others
• Other duties as assigned such as but not limited to data entry, mailings, filing, ordering, etc., necessary to meet the needs of the financial aid office.

Special Challenges: All duties require strict confidentiality, as we deal with sensitive information from students and families. The Assistant, along with the Director, Assistant Director, and Coordinator must operate closely as a team as well as with the Admission Office, Business Office and other offices in the SVC community.

Note: Background checks will be performed on all new hires. Employment is contingent on satisfactory results.