E-COMMERCE SUPPORT ASSOCIATE

Tootsies is seeking a detail-oriented and reliable individual to join our e-commerce team in Houston. In this role, you will process online orders, ensuring accuracy, efficiency, and consistency with Tootsies standards. We value a collaborative and inclusive culture and are looking for a team member committed to excellence in customer service.

Key Responsibilities:

• Monitor and process online customer order requests during each shift.
• Collect merchandise from the Houston store accurately and efficiently for each order.
• Process Farfetch orders using Runit, transfer merchandise, manage security tags, and prepare required shipping documents.
• Create shipping labels with Squuid and confirm shipments meet Tootsies’ quality and presentation standards.
• Communicate and coordinate with Houston’s e-commerce shipping team as needed.
• Ensure consistent fulfillment procedures for Farfetch and Tootsies.com orders across all store locations.
• Assist with ringing up Farfetch orders and handling returns for both Farfetch and Tootsies.com.
• Oversee buy online, pick up in store (BOPIS) orders and returns.
• Report inventory discrepancies, product damages, or listing issues to management.
• Meet or exceed performance targets for speed and accuracy in order processing.
• Use Farfetch fulfillment system and Runit for all daily inventory tasks.
• Communicate effectively via email and follow up on all order-related matters.
• Collaborate with the E-Commerce Administrative Assistant to resolve customer service or stock issues.
• Maintain supportive relationships with colleagues in all store locations, providing backup as needed.
• Participate in physical inventory counts and store audits.
• Take on additional responsibilities to support store and team success.

Qualifications:

• Experience in retail or order fulfillment preferred.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational and prioritization skills.
• Effective multitasking and problem-solving ability.
• Proficiency with computers and order management systems.
• Professionalism, friendliness, and strong customer service focus.
• Willing to work a flexible schedule, including weekends and special store events.

Physical Demands & Working Conditions:

• Speaking/Hearing: Ability to communicate information to customers, coworkers, and others.
• Standing: Ability to remain upright on feet for sustained periods of time.
• Walking: Ability to move throughout the store.
• Flexibility: Includes bending, stretching, and lifting.
• Ability to lift up to 30 pounds and move/carry products.
• Visual acuity to perform activities such as viewing a computer terminal.
• Use of hands and fingers to handle or feel objects.

Education: