Barista Shift Lead, Old Town

Classification: Full-time, Hourly, Non-Exempt

Pay Rate: $19.00/hour + tips

Positions to fill: 2

Café Hours: 7:00 AM – 6:00 PM

Step Into Leadership From Day One

We're hiring Shift Leads for our upcoming Old Town location, opening early 2027. This is a ground-floor leadership opportunity — you'll join before we open and help set the standard for how we operate, serve guests, and show up for each other every day.

As Shift Lead, you're the second-in-command on the floor. You bring the same hospitality instincts as our Barista team, paired with the confidence to lead a shift, support your teammates, and make real-time decisions when the FOH Manager isn't present. You own your shift from start to finish.

We're looking for to fill the following approximate schedules:

• AM Lead: Tuesday – Saturday, 5:00 AM – 1:30 PM

• PM Lead: Sunday – Thursday, 12:00 PM – 8:30 PM

Pre-Opening

• Participate in onboarding and training prior to opening.

• Learn company service standards, operating procedures, and product knowledge at a leadership level.

• Assist with café setup, merchandising, and operational readiness.

• Help facilitate team training and support Barista onboarding alongside the General Manager.

• Support grand opening events and launch activities.

Shift Leadership & Operations

• Open or close the location according to established procedures — you own the shift, start to finish.

• Lead and direct the Barista team — assign tasks, manage pace, and step in where needed.

• Monitor floor coverage and adjust team positioning in real time based on traffic.

• Complete shift reports and communicate key updates to the General Manager daily.

• Flag any team performance concerns, guest feedback, or operational issues promptly.

Guest Experience & Hospitality

• Model the exceptional, attentive guest experience expected of every team member.

• Serve as the primary point of contact for guests when the General Manager is not present.

• Handle escalations, complaints, and special requests with confidence and good judgment.

• Build relationships with regulars and help create a sense of community.

Beverage & Product

• Prepare and serve all menu items to company standards with consistency and care.

• Maintain strong product knowledge and confidently educate guests and team members.

• Uphold quality, presentation, and food safety standards across every shift.

Operations & Standards

• Receive and verify product deliveries from our Phoenix production warehouse.

• Operate the POS system accurately and oversee cash handling procedures.

• Maintain cleanliness, organization, and visual standards throughout the café.

• Follow and enforce opening, closing, and daily operational procedures.

• Experience in coffee, food service, retail, or hospitality — with some lead, keyholder, or supervisory experience preferred.

• A natural leader who steps up without being asked and stays calm under pressure.

• Genuine passion for hospitality and elevating the guest experience.

• Strong communication skills — with guests and with your team.

• Comfortable handling cash, operating POS, and managing product receiving.

• Reliable, punctual, and accountable.

• Ability to stand for extended periods and lift up to 30 pounds.

• Full-time availability for assigned schedule (AM: Tue–Sat, 5:00 AM–1:30 PM or PM: Sun–Thurs, 12:00 PM–8:30 PM), including early mornings, weekends, and holidays.

• Must be at least 18 years old.

• Must be able to obtain and maintain an Arizona Title 4 Basic Alcohol Certification prior t