Customer Service Representative

Customer Service Representative  

Rochester, NH - Full Time  

About our energy  

Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.

Why choose Eastern?

• Extensive benefits including 100% paid insurance options  
• Matched 401(k) options
• Employee & family fuel discounts for your home
• State of the art Training Center
• 3.5 Weeks paid time off + 7 paid holidays 
• Veteran’s Day paid holiday for active military and veterans
• Opportunity for growth
• Complimentary coffee, snacks, and Thanksgiving turkey
• Shortened summer hours - full pay, shorter days
• Wellness reimbursement (gym, exercise classes, and more)
• Tuition reimbursement
• Additional voluntary benefits 
• Pet insurance

About this opportunity 

This position is responsible for efficiently providing solutions to customer service needs via telephone and email through a positive and respectful dialogue. Ability to multi-task and effectively manage and dispatch customer calls is essential.

What your role will look like

• Manage, respond to, and resolve customer questions, concerns, and inquiries accurately and appropriately.
• Provide customers with requested information by using application software or other appropriate means and assist customers to achieve total satisfaction.
• Interact with customers and co-workers in a respectful and courteous manner and maintain confidentiality of all customer information.
• Use Eastern’s application software system accurately and successfully.
• Answer customer concerns by phone, email, and chat. 
• Other duties as assigned

What you’ll bring to this role 

• Education: High school diploma or equivalent.
• Experience: 2 years of telephone call center experience a plus. 
• Intermediate proficiency in MS Office preferred.
• Effective written and verbal communication skills.
• Ability to be highly organized, detail oriented, and perform work with superior accuracy.

Apply now to heat up your career at Eastern!