Sales Order Management Coordinator
| Verified Pay check_circle | Provided by the employer$45000 - $46000 per year |
|---|---|
| Hours | Full-time |
| Location | Newtown, PA 18940 Newtown, Pennsylvania open_in_new |
About this job
Job Description
The Sales Order Management Coordinator is responsible for the accurate processing and management of customer sales orders throughout the order fulfillment cycle. This role serves as the primary point of contact for customers regarding order status, delivery commitments, and exceptions. The position ensures timely order entry, proactive order management, effective communication with customers, and coordination with internal and external stakeholders to achieve on-time delivery performance.
Essential Functions:
Sales Order Management:
o Accurately monitor incoming customer POs from both website and direct customer communication.
o Liaise with customers as needed.
o Receive and verify PO details and, if appliable, liaise with the Service Department on pricing, product availability, and customer requirements.
o Enter and maintain customer POs in the ERP system for consumables and spare parts.
o Provide PO and Packing List to the Shipping Department for fulfillment.
o Liaise with the Sales Department to process customer Capital Equipment POs.
o Liaise with internal personnel to process part request forms for various matters.
o Monitor the customer order fulfillment process from order receipt through delivery.
Delivery Planning & Customer Communication:
o Access and use UPS WorldShip shipping and logistics management to determine and confirm realistic delivery dates based on inventory availability and production or supply schedules for Capital Equipment and spare parts.
o For direct customer orders not received through the company website, generate confirmation to the customers.
o Proactively communicate order status updates and changes to customers.
o Serve as the primary contact for customer inquiries regarding open orders, back orders, and deliveries.
Order Management:
o Review open orders daily.
o Coordinate with Sales, Accounting, Procurement, Operations, Shipping, Engineering, Quality, Service, and Customer In-Service teams as required to resolve order or internal related issues.
o Address parts return through the RMA process. Issue RMA number from the RMA log and record the relevant information.
Exception Management and Troubleshooting:
o Investigate and resolve issues that may impact order fulfillment or customer satisfaction.
o Act as the coordinator in case of delayed deliveries and communicate corrective actions to customers.
o Escalate critical supply or logistics issues to the appropriate stakeholders (internal and external).
o Maintain clear documentation of order exceptions and resolutions.
Transportation Coordination:
o Arrange transportation for customer shipments that fall outside standard shipping processes.
o Coordinate with logistics providers, freight forwarders, and internal logistics teams to ensure efficient and timely delivery.
o Monitor special shipments and address transportation-related issues when necessary.
Reporting & Analysis:
o Prepare and distribute regular reports on open orders, overdue orders, delivery performance, and customer service metrics.
o Provide management with insights into order fulfillment risks and backlog status.
o Support continuous improvement initiatives related to order management and customer service processes.
Education Required:
Bachelor’s Degree in Business Administration, Supply Chain Management, Logistics, or equivalent with 2-3 years of experience in order management, customer service, sales support, logistics, or supply chain operations. Associate’s Degree with a minimum of 5 years of experience is acceptable.
Practical Experience:
Proficient in the use of a computer, ERP systems, Microsoft Word and Excel. UPS WorldShip knowledge preferred.
Skills & Competencies:
Strong Organizational and planning skills. Excellent customer service and communication abilities. Ability to prioritize and manage multiple tasks in a fast-paced environment. Strong problem-solving and troubleshooting skills. High attention to detail and accuracy. Ability to work cross-functionally with sales, supply chain, logistics, and operations teams.
McCallion has successfully provided the Suburban Philadelphia area with outstanding temporary, temp to hire and direct hire personnel for 45 years. Our outstanding service allows us to work with some of the best companies in the Montgomery, Bucks, Chester and Philadelphia area. We place people in all types of jobs with all levels of experience. There is NEVER a fee to job seekers!
Your Privacy Choices