Desktop Support Specialist

We are seeking a Desktop Support Specialist to provide reliable technical assistance to users and maintain endpoint technology across the organization. This role combines day-to-day support with project-based deployments, office moves and refreshes, and enterprise technology rollouts, with occasional travel between offices to support users and equipment.

Responsibilities

• Resolve routine support incidents and manage tickets through completion.
• Provide hardware support and perform software installations.
• Administer user accounts and configure endpoint devices.
• Diagnose network connectivity and related technical issues.
• Support project-based deployments, office moves and refreshes, and enterprise technology rollouts.
• Deliver user training and guidance on supported technology.
• Track hardware and other technology assets.
• Travel occasionally between offices to support users and equipment.

Preferred Qualifications

• 2+ years of experience in desktop support.

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