Technical Support Specialist

Kronos has a long history of avionics engineering working with some of the largest aircraft integrators in the world. We always provide our partners with 100% customers satisfaction and on time delivery. If you are excited about working for a company that takes its job seriously and does not cut corners you will have a home with Kronos.

This role will be reporting to CAES IT Service Delivery West Coast End-User Support team. 10% or less travel may be required. Role will be primary point of contact for Tier 1 support. Supporting mixed network environment, meeting the need of the business user, software and peripheral equipment and the documentation of practices relating to these technologies. As applicable updates knowledge base articles.

Position Requirements:

• Bachelor degree in Information Technology or 4 years of experience
• A+ Certification and knowledge of PC Architecture
• 2 Years network technical troubleshooting in Corporate wide area network (WAN) environment (Switch, to user port)
• 4 years deploying end user hardware laptops, desktops, via automated provisioning solutions (Ivanti EPM, MS USMT)
Preferred Job Qualifications:
• Advanced knowledge supporting MS Teams, ZOOM Meetings, ZOOM Administration
• Advanced knowledge of MS Office Suite

Kronos always provides our partners with 100% customer satisfaction and on time delivery. If you are excited about working for a company that takes its job seriously and does not cut corners you will have a home with Kronos.