Administrative Assistant

Office Coordinator / Dispatcher

We are seeking a reliable, detail-oriented, and tech-savvy Office Coordinator / Dispatcher to support daily office operations and help ensure a high level of service for our electrical service customers. This role is ideal for someone who thrives in a fast-paced environment, enjoys multitasking, and is comfortable handling administrative, customer-facing, and dispatch responsibilities.

The ideal candidate will be able to quickly learn and work within multiple software systems and integrations. This person does not need to build or create integrations, but should be comfortable navigating various platforms, learning new programs efficiently, and using technology to support daily business operations. This role will also assist with posting company-provided content to social media platforms as needed, so familiarity with how major social media websites function from a business posting standpoint is important.

Key Responsibilities:

• Answer and manage a 6-line phone system professionally and efficiently
• Dispatch service calls for electrical service customers
• Schedule service appointments using ServiceTitan
• Prepare invoices and assist with accounts receivable follow-up
• Greet walk-in visitors and provide general front office support
• Refill office equipment and help maintain stock in the breakroom and common areas
• Support staff with a variety of clerical and administrative tasks
• Create, update, and manage documents using Microsoft Word and Excel
• Quickly learn and navigate various software systems and program integrations
• Work across multiple platforms to support office and operational needs
• Post company-provided content to social media websites as needed
• Stay current on how social media platforms function for business posting purposes
• Assist with additional office coordination and operational support as assigned

Preferred Qualifications:

• Prior office administrative, dispatch, or customer service experience
• Experience with ServiceTitan strongly preferred
• Familiarity with Deltek ComputerEase is a plus
• Strong technical aptitude and ability to quickly learn new software and systems
• Familiarity with social media websites and business posting functions
• Strong communication, organizational, and multitasking skills
• Proficiency in Microsoft Word and Excel
• Ability to work independently and assist with a wide range of office needs

Schedule:

• Monday through Friday
• 8:00 a.m. to 5:00 p.m.
• 1-hour lunch break

• At least 2 years of experience in office administration, dispatching, customer service, or a closely related support role.
• Practical experience handling inbound calls, receptionist duties, and general administrative office responsibilities.
• Strong ability to manage multiple tasks at once while maintaining accuracy and attention to detail.
• Proficiency with Microsoft Word and Excel for document creation, data tracking, and routine office reporting.
• Experience with data entry, invoicing, accounts receivable support, and collections follow-up.
• ServiceTitan experience is strongly preferred.
• Familiarity with Deltek ComputerEase is an advantage.
• Clear communication skills and the ability to work independently while supporting a wide range of office functions.