Admissions Coordinator

POSITION SUMMARY  

The purpose of your job position is to obtain the required information and admit residents in an efficient manner, with the facility's established policies and procedures, and as directed by management.

The Admissions Coordinator will treat each resident fairly, kindly, and show them dignity and respect. They will refer to each resident by their name. They will communicate clearly, empathetically, and effectively when speaking to residents, family members, visitors, all staff and governmental agencies. They will work cooperatively with all departments and multidisciplinary teams. They will demonstrate patience, initiative and willingness to assist residents that may be difficult or in discomfort. They will relate all pertinent information concerning a resident's condition to a charge nurse as required. They will be committed to always doing the right thing.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

        Building admissions packets

        Maintaining an accurate record of available beds

        Interviewing residents/guardians/sponsors and obtaining required admissions information and signatures

        Notifying nursing department when the resident arrives so they can be escorted to their room

        Helping with resident admission orientation program

        Communicating any admissions problems immediately to a nursing supervisor

        Creating and updating a list of all residents and assigned room numbers

        Providing excellent customer service to potential residents and family

        Conducting facility tours in a professional manner

        Maintaining a log of meetings with newly admitted residents to ensure 100% compliance with admission packet sign-ins

        Partnering with Administrator and Marketing Director to set the monthly sales calls

        Making calls to physicians, hospitals, medical groups, etc. in conjunction with the Marketing Director

        Updating the Customer Relationship Management (CRM) module in Point Click Care daily

        Attending stand-up meetings every day.

        Overseeing inquiries from physicians, hospital discharge planners, etc and responding to all referrals within 15 minutes of receipt

        For PDPM compliance, ensuring all new admissions to the facility have proper documentation discharge summary, therapy notes, nursing notes, and medication list

        Assisting the MDS Coordinator or Case Manager with scheduling patient assessments

        Keeping updated with Medicare/Medicaid regulations governing admission and discharge requirements

        Reporting any occupational exposures to blood, body fluids, or other hazardous materials to a supervisor immediately

        Protecting each residents file and data with confidentially per HIPAA standards

        Abiding with all facility policies and procedures including not disclosing user ID codes and passwords

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies these are the only duties you will be required to perform as directed by management. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position

REQUIREMENTS  

Education / Licensure  

        High school diploma or GED

        Some college advertising, marketing or business courses helpful

Qualifications & Experience  

        1 year experience preferably in a long term care environment

        Must be able to read, write, speak, and understand the English language

        Must be accurate with details regarding residents medical records

Working Conditions  

        Works in office areas as well as throughout the facility. May encounter frequent interruptions.

        May be involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.

        May be requested to work beyond normal working hours at times.

        Is subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.). May be necessary to assist in the evacuation of residents during emergency situations.

        May be exposed to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses. 

Physical Requirements 

        Must be able to move intermittently throughout the day

        Repetitive hand motion

        Must be able to lift, bend/twist, stack, carry and file up to 25 lbs. of packets, pamphlets and admissions folders

        Ability to read fine print on tablet, reports or in marketing materials

 *Per California state mandate, the COVID 19 vaccine is required for this position.