Admissions Coordinator

Four Seasons is seeking an organized, dependable and customer service focused Admissions Coordinator to support the Admissions Director with the daily operations of the skilled nursing facility's admissions office. This position helps ensure accurate admission documentation, effective departmental communication, and a welcoming experience for residents and families.

Key Responsibilities:

• Assists with processing new admissions and readmissions, ensuring all required documentation is accurate and complete.

• Perform insurance verifications and communicate coverage information and concerns to the Admissions Director.

• Accurately upload resident information and admission documents into Sigma Care.

• Conduct facility tours for prospective residents and families, explaining services and answering questions professionally.

• Follow-up with all new admissions during their first 72 hours and report all concerns to the Admissions Director.

• Maintain an accurate daily census, including admissions, discharges, hospital transfers, and returns.

• Prepare and mail bed-hold notices to families and responsible parties.

• Communicate admission information to the appropriate departments to support a coordinated resident arrival.

• Maintain organized admission records and safeguard resident confidentiality.

• Respond promptly and professionally to inquiries from residents, families, hospitals, and staff.

• In the absence of Admissions Director, maintain all departmental duties to ensure continuity of operations.

QUALIFICATIONS:

• Previous admissions or administrative experience in a skilled nursing facility preferred

• Knowledge of insurance verification, Medicare, Medicaid, and managed care.

• Experience with SigmaCare or a comparable electronic medical record system preferred.

• Strong organizational skills and attention to detail.

• Excellent communication, interpersonal, and customer-service skills.

• Ability to manage multiple priorities and work collaboratively across departments.