Desktop Support Technician (JBP2026)

Now Hiring: Desktop Support Technician

Location: Groton/New London, CT (Onsite)
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Pay: $25.00 per hour (W-2)

Job Summary

We are seeking a dependable Desktop Support Technician to provide hands-on IT support at customer locations. This position is responsible for installing, maintaining, troubleshooting, and repairing computers, laptops, servers, printers, and network equipment.

The ideal candidate has 1–3 years of IT support experience, strong hardware and software troubleshooting skills, and a customer-focused attitude.

Responsibilities

• Install, configure, and maintain desktop computers, laptops, printers, servers, and other IT equipment.
• Troubleshoot and resolve hardware, software, and basic networking issues.
• Perform computer repairs, component replacements, and hard drive replacements.
• Reload and reimage computers and laptops as needed.
• Install and maintain software, operating systems, and network devices.
• Perform equipment upgrades, installations, moves, and replacements.
• Test and verify equipment to ensure proper functionality.
• Respond to service requests, resolve technical issues, and escalate complex problems when necessary.
• Maintain accurate service tickets and meet established service deadlines.
• Provide professional, reliable customer service and ensure customer satisfaction.

Qualifications

• 1–3 years of computer support, desktop support, or IT troubleshooting experience.
• Basic knowledge of computer hardware, software, and networking.
• Hands-on experience with desktops, laptops, printers, or servers.
• Ability to diagnose, troubleshoot, and repair computer-related issues.
• Strong organizational skills and a good work ethic.
• Excellent communication and customer service skills.
• Ability to work onsite Monday through Friday.

Why Apply?

• Consistent Monday–Friday schedule.
• Competitive pay of $25/hour.
• Hands-on experience supporting enterprise IT equipment.
• Opportunity to develop technical troubleshooting and repair skills.

Interested? Apply today!